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  1. #1
    Senior Tech 100+ Posts Brett GS's Avatar
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    i Range usb export not working

    Good day all.

    I have had 3 i range machines (4050i,c250i,300i) that for some reason i cant seem to export data (network settings,address book ect) too a flash drive.
    Sw 72 hex 04 is set,f/w is up to date.
    Usb "premissions" are set to allow but the start tab/button on the panel doesnt highlight or turn blue or let me put a password in.
    Is there something i'm missing?

  2. #2
    Service Manager 5,000+ Posts
    i Range usb export not working

    copier tech's Avatar
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    Re: i Range usb export not working

    Quote Originally Posted by Brett GS View Post
    Good day all.

    I have had 3 i range machines (4050i,c250i,300i) that for some reason i cant seem to export data (network settings,address book ect) too a flash drive.
    Sw 72 hex 04 is set,f/w is up to date.
    Usb "premissions" are set to allow but the start tab/button on the panel doesnt highlight or turn blue or let me put a password in.
    Is there something i'm missing?

    When you plug the USB in do you get the option to print/scan from memory device?

    I had the exact same issue, went though 4 different USB pens until finally one of them worked.



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  3. #3
    Field Supervisor 500+ Posts Woxner's Avatar
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    Re: i Range usb export not working

    This sounds silly but did you scroll up on the screen to enter password. These like the 3.1 flash jet drives.

  4. #4
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    Re: i Range usb export not working

    Quote Originally Posted by copier tech View Post
    When you plug the USB in do you get the option to print/scan from memory device?

    I had the exact same issue, went though 4 different USB pens until finally one of them worked.

    I've only had it be an issue for FW, but I wonder if the HPUSB Disk utility would help for this as well? Doubt it would for what should be available to all end users. Not enough i series in the field yet to document small issues like this

  5. #5
    Senior Tech 100+ Posts avecosat's Avatar
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    Re: i Range usb export not working

    I think it is a firmware problem because I had the same problem but with the latest machines if I have been able with the same USB

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