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  1. #1
    Senior Tech 250+ Posts
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    new c257i error c9402

    Not sure if anyone can help I have set up a new c257i today and it all worked ok installed d/f etc and ran through our setup sheet all ok and ran some test sheets
    the last thing I did was upgrade the firmware from the KM website now the copier produces black copies and the led lamp wont come on with error c9402 I have rechecked the firmware and it is the correct one. any advice would help as im not the best KM engineer I mainly deal with Ricoh machines but I have set up loads of KMs im trying to avoid DOA the machine as they are taking a long time to come in. thanks for any advice

  2. #2
    Service Manager 2,500+ Posts tsbservice's Avatar
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    Re: new c257i error c9402

    Direct sun shines the machine at some time ?
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  3. #3
    Service Manager 5,000+ Posts
    new c257i error c9402

    copier tech's Avatar
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    Re: new c257i error c9402

    Quote Originally Posted by slot View Post
    Not sure if anyone can help I have set up a new c257i today and it all worked ok installed d/f etc and ran through our setup sheet all ok and ran some test sheets
    the last thing I did was upgrade the firmware from the KM website now the copier produces black copies and the led lamp wont come on with error c9402 I have rechecked the firmware and it is the correct one. any advice would help as im not the best KM engineer I mainly deal with Ricoh machines but I have set up loads of KMs im trying to avoid DOA the machine as they are taking a long time to come in. thanks for any advice

    Sounds like a nightmare.

    Can you downgrade the firmware maybe the version you installed has a bug?
    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




  4. #4
    Master Of The Obvious 10,000+ Posts
    new c257i error c9402

    blackcat4866's Avatar
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    Re: new c257i error c9402

    What model document feeder? Is it the correct match? =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  5. #5
    Senior Tech 100+ Posts
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    Re: new c257i error c9402

    Quote Originally Posted by slot View Post
    Not sure if anyone can help I have set up a new c257i today and it all worked ok installed d/f etc and ran through our setup sheet all ok and ran some test sheets
    the last thing I did was upgrade the firmware from the KM website now the copier produces black copies and the led lamp wont come on with error c9402 I have rechecked the firmware and it is the correct one. any advice would help as im not the best KM engineer I mainly deal with Ricoh machines but I have set up loads of KMs im trying to avoid DOA the machine as they are taking a long time to come in. thanks for any advice


    Downgrade FW. There are different models of the CCD assy that arent always compatible,

  6. #6
    Service Manager 2,500+ Posts tsbservice's Avatar
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    Re: new c257i error c9402

    Quote Originally Posted by splblazer91 View Post
    Downgrade FW. There are different models of the CCD assy that arent always compatible,
    Isn't it documented in FW update doc/pdf?
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  7. #7
    Senior Tech 100+ Posts
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    Re: new c257i error c9402

    Quote Originally Posted by tsbservice View Post
    Isn't it documented in FW update doc/pdf?
    Yup

  8. #8
    Service Manager 2,500+ Posts tsbservice's Avatar
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    Re: new c257i error c9402

    Quote Originally Posted by splblazer91 View Post
    Yup
    Agree. Sometimes reading required.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

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