Bizhub 360i with code C-7107

[thelittleman3]

Just wondering if anyone has seen this code in the field. Service manual says to replace AU motor or the baseboard. I have replaced both. Reseated all connectors on the boards and unplugged all the accessories with no change. When the machine comes to ready it goes right to the code. I have done load tests and all the motors test ok. All boards in self diagnostic test ok. Now the machine says none of the 4 drawers have paper in them but they are all full and wont lift the paper. The lift motors work in service mode. Right now I am stumped. Any ideas?

[rrrohan]

so you replaced motor and base board and error cleared but now all tray report empty? or is the error still occurring

[thelittleman3]

so you replaced motor and base board and error cleared but now all tray report empty? or is the error still occurring

The error was never cleared but when you do a trouble reset it allows you to use the copier. Except none of the trays will load any paper including the stack bypass. If I open any door it goes into the code.

[rrrohan]

I dont think new board requires firmware to be loaded again but worth a try