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Hey guys. So, I installed this machine yesterday, although I can't specifically remember if I tested the PRINT functionality. Got it to the customer and on their network, and I can get to Pagescope, the driver loads, etc. but the machine will never print. All test prints and other jobs just stay in the queue. Any ideas? Firmware is also up to date at level D.
Thanks in advance!
OC
make sure its port is 9100 and standard ip, not that WSD bat guano.
We know a thing or two because we've seen a thing or two.
Also don't ask me for files without a contributor badge.
Can you ping it?
A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
Blessed are they who can laugh at themselves, for they shall never cease to be amused.
I don't reply to private messages from end users.
i think he said he can open pagescope, hope its as simple as a port or authentication issue.
didnt mention if acct track or autherntication is being used.
We know a thing or two because we've seen a thing or two.
Also don't ask me for files without a contributor badge.
Can you print directly from the laptop, off the network? It could be as simple as a duplicate IP. =^..^=
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
thanks for all the replies, guys. No, I hadn't tried from a laptop, and it is possible that its an IP address conflict...Originally Posted by blackcat4866
Waiting for the customer's response then will try to post back.
OC
OK, not an IP address conflict.. anything else?
OC
is acct track or authentication off?
any consumables past life?
try a network initialization yet?
We know a thing or two because we've seen a thing or two.
Also don't ask me for files without a contributor badge.
No consumables past life.
Machine only has about 2K pages.
I didn't know there was a network initialization setting on this small machine?
If so, is that in Service Mode somewhere?
OC
Admin settings - Security Settings - Initialize - Restore Network
A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
Blessed are they who can laugh at themselves, for they shall never cease to be amused.
I don't reply to private messages from end users.
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