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  1. #1
    Service Manager 2,500+ Posts
    BH-C-280 with LK-105 (searchPDF) orientation change.

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    BH-C-280 with LK-105 (searchPDF) orientation change.

    Customer called me, he has an BH-C-280 with the searchable PDF option LK-105.
    Often when scanning a set of A4 documents, some of the originals are changing their orientation from portrait to landscape from itself at random in the scan result.

    This is ofcourse highly unwanted. When copying the same set of originals this never happens. The effect seems limited to scanning. I want to go there in the coming days to see if the issue happens too when searchable PDF option is deactivated.

    Question: Is this a known issue?

    Hans
    Last edited by Hansoon; 07-13-2021 at 08:17 AM.
    " Sent from my Intel i286 using MS-DOS 2.0 "

  2. #2
    Service Manager 1,000+ Posts
    BH-C-280 with LK-105 (searchPDF) orientation change.


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    Re: BH-C-280 with LK-105 (searchPDF) orientation change.

    Scanning on Konica MFPs is weak AF.

    Having been an end user (and tech), I have noticed that copy mode is reliable, but not scanning.

    You almost have to set the scan-size. EVERYtime

    I have no workaround for this. It is just a thing.

    If they are scanning one document size (say 11x17 set that up in user preferences) and train them how to change size.

    Of course clean the relevant sensors :P

  3. #3
    Field Supervisor 500+ Posts kingarthur's Avatar
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    Re: BH-C-280 with LK-105 (searchPDF) orientation change.

    Go into the PDF settings in Scanning, turn off "Auto rotate"
    Tip for the day; Treat every problem as your dog would.....If you cant eat it or f*ck it....then p*ss on it & walk away...

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