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  1. #1
    Senior Tech 100+ Posts
    Service Mode C-3350


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    Service Mode C-3350

    Is it possible to get in service mode without CE Password. For excampe by producing an C error. Thanks advanced!

  2. #2
    Certified Konica Expert 2,500+ Posts
    Service Mode C-3350

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    Re: Service Mode C-3350

    Nope.
    Well if you do login and go stop 0 clear you can disable the ce password.
    We know a thing or two because we've seen a thing or two.

  3. #3
    Senior Tech 100+ Posts
    Service Mode C-3350


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    Re: Service Mode C-3350

    Quote Originally Posted by Synthohol View Post
    Nope.
    Well if you do login and go stop 0 clear you can disable the ce password.
    Ok, thank you!

  4. #4
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    Re: Service Mode C-3350

    You must have the CE password just to get into service mode..Stop 0 C would be to disable after you log in. I know you can get to service mode by doing a trouble reset and entering the basic SM key sequence, but again you might still be prompted for a password. If you don't know the password you will need KM assistance to change this. E

  5. #5
    Service Manager 1,000+ Posts
    Service Mode C-3350


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    Re: Service Mode C-3350

    also keep in mind those lock you out of service mode after 3 failed attempts

    but i managed to bypass the password on a 4 series a while back by unplugging the fax kit, wait for c code then press ok and it popped me straight into service mode so it might be possible on a 3350. i then disabled CE authentication while i waited for my password reset token code from KM to be generated

  6. #6
    Senior Tech 100+ Posts
    Service Mode C-3350


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    Re: Service Mode C-3350

    I know the lock after 3 failed attempts. But reset as described in service manual didn't help.
    I produced error 5702 (maybe 5701) without success.
    Last I initialized in admin mode - security - security details. Now it's possible to enter service mode with standard CE password.

  7. #7
    Service Manager 1,000+ Posts
    Service Mode C-3350


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    Re: Service Mode C-3350

    Quote Originally Posted by CP-1015 View Post
    I know the lock after 3 failed attempts. But reset as described in service manual didn't help.
    I produced error 5702 (maybe 5701) without success.
    Last I initialized in admin mode - security - security details. Now it's possible to enter service mode with standard CE password.
    did u wait the 5 minutes before restarting printer and trying again? oh well u got it working in the end either way

  8. #8
    Senior Tech 100+ Posts
    Service Mode C-3350


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    Re: Service Mode C-3350

    Quote Originally Posted by rrrohan View Post
    did u wait the 5 minutes before restarting printer and trying again? oh well u got it working in the end either way
    I did! Maybe I' ve made anything wrong. I wonder because working with inializing admin mode.

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