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  1. #1
    Senior Tech 250+ Posts
    C-364 series, rotating faxes??


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    C-364 series, rotating faxes??

    Hey Guys.. I've got several of these in the field (all 4 series) that are ROTATING the fax images, that the customer sends to their clients. Pages are always sent regular, portrait Letter, from the ADF tray. It doesn't happen every single fax that they send, but it rotates the image 90 degrees and shrinks it, making it much harder to read. I understand there may have been a bulletin covering this, but I could not find it on my own.
    Any help appreciated!
    OC

  2. #2
    Aging Tech 5,000+ Posts
    C-364 series, rotating faxes??

    copier addict's Avatar
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    Re: C-364 series, rotating faxes??

    Quote Originally Posted by Oystercopy View Post
    Hey Guys.. I've got several of these in the field (all 4 series) that are ROTATING the fax images, that the customer sends to their clients. Pages are always sent regular, portrait Letter, from the ADF tray. It doesn't happen every single fax that they send, but it rotates the image 90 degrees and shrinks it, making it much harder to read. I understand there may have been a bulletin covering this, but I could not find it on my own.
    Any help appreciated!
    OC
    I've seen this before and it is usually fixed by setting the "original direction" to portrait and save it in user settings.

  3. #3
    Service Manager 1,000+ Posts
    C-364 series, rotating faxes??


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    Re: C-364 series, rotating faxes??

    i had this is a 8 series.

    i just reset fax in service mode and it solved issue

  4. #4
    Master Of The Obvious 10,000+ Posts
    C-364 series, rotating faxes??

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    Re: C-364 series, rotating faxes??

    Make sure that the document feeder original tray is not detecting Letter LEF originals as Ledger SEF originals. Malfunctions of the original length sensor will cause the machine to reduce the images 64% and rotate them 90 degrees.

    A common customer behavior that will cause this, is if the customer places one stack of Letter originals in the tray, and a second stack of originals to be scanned later on the original tray next to it, looking exactly like Ledger sized originals.

    I've seen this on a wide variety of machines. Some will display the original size detected in the original tray. Use this information to determine if the original size is detected correctly. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  5. #5
    Service Manager 1,000+ Posts
    C-364 series, rotating faxes??


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    Re: C-364 series, rotating faxes??

    in my experience fax initialization fixed it. OP should try this as even if its not the fix its a 2 minute job to reconfigure any lost fax settings. but i do recall years ago adding wights to the length sensors on adf. i guess easy way to see if adf is issue would be to use the glass

  6. #6
    Service Manager 2,500+ Posts tsbservice's Avatar
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    Re: C-364 series, rotating faxes??

    OC, this is known issue.
    Replace the sizing sensors:


    For the DF701:
    PS9 (A108M50000 Photoreflector)
    PS8 (A108M50100 Photointerrupter)
    VR1 ( A143PP6X00 PW Board Assy)


    For the DF624
    PS7 (A108M50000 Photoreflector)
    PS6 (A108M50100 Photointerrupter)
    VR1 (A143PP6X00 PW Board Assy)

    You can aslo check this and turn it off just in case.
    Service Mode >Fax Settings >System Setting >Communication Settings
    Turn off Auto Rotation for Send (LT) and Send (A4). These are set to "On" by default.

    Good luck
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  7. #7
    Senior Tech 250+ Posts
    C-364 series, rotating faxes??


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    Re: C-364 series, rotating faxes??

    Thanks for all the replies guys! All good suggestions, but especially funny is Black Cat's idea that they may be putting stacks next to each other... what a hoot! I wouldn't put it past these customers to do something like that, but I don't think that's happening here!

    I'm going to try reinitializing the fax settings, that seems to be the easiest thing to do first. I've never had to replace defective sensors, but hoping the reinitialization clears it up.

    THANKS AGAIN GUYS!
    OC

  8. #8
    Senior Tech 100+ Posts
    C-364 series, rotating faxes??

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    Re: C-364 series, rotating faxes??

    I have fixed this simply by cleaning the read sensor on the feeder. The one underneath that also causes 6605 jams when dirty. Sometimes I think it is just so dusty that it doesnt unflag fast enough making the paper length longer. Forcing the machine to rotate it to fit.

    Just my theory but I have had good luck fixing this more than once.

  9. #9
    Service Manager 2,500+ Posts tsbservice's Avatar
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    Re: C-364 series, rotating faxes??

    Quote Originally Posted by MVPunisher View Post
    I have fixed this simply by cleaning the read sensor on the feeder. The one underneath that also causes 6605 jams when dirty. Sometimes I think it is just so dusty that it doesnt unflag fast enough making the paper length longer. Forcing the machine to rotate it to fit.

    Just my theory but I have had good luck fixing this more than once.
    Sorry to disagree but I don't think read sensor has something to do with detecting the width of the original or detecting the length of the original(in normal mode).
    It is used only in in the mixed original/AMS mode to detect the length of the original. Besides read sensor has no flag.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  10. #10
    Field Supervisor 500+ Posts B0265's Avatar
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    Re: C-364 series, rotating faxes??

    Quote Originally Posted by tsbservice View Post
    Sorry to disagree but I don't think read sensor has something to do with detecting the width of the original or detecting the length of the original(in normal mode).
    It is used only in in the mixed original/AMS mode to detect the length of the original. Besides read sensor has no flag.
    The information we received from KM a few years ago was that when sending fax the df always works in mixed size mode.

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