BIZHUB C224 missing "Store address" tab in the web interface

**copier tech** · 07-20-2021

Originally Posted by blackcat4866

The first thing that you'll notice if the HDD is UnSet or failed is the message: "Animation data is not available". Fax and scan functions will also be unavailable. =^.^=

If the HDD is UNSET the machine will not display the animation guide missing message.

**progoffice** · 07-20-2021

Originally Posted by mandongo

Attachment 49748
This is the "Security" tab I see when I log in as administrator. There is no "Restrict User Access" there...

You're also missing the "Box" tab and "Store Address" Tab, even when logged in as administrator. My guess is your HDD is not set, not working or missing.

**mandongo** · 07-20-2021

Originally Posted by progoffice

You're also missing the "Box" tab and "Store Address" Tab, even when logged in as administrator. My guess is your HDD is not set, not working or missing.

Thanks for the answer!
If I replace the HDD with new one, it has to be blank (no data on it) or I must copy some data on it?

**copier tech** · 07-20-2021

Originally Posted by mandongo

Thanks for the answer!
If I replace the HDD with new one, it has to be blank (no data on it) or I must copy some data on it?

You can fit any 320gb HDD when you turn on the copier it will ask you to format choose yes, reboot & you should be good to go.

**Synthohol** · 07-20-2021

Check in service mode system 2 I think, click hdd as make sure it is set to "installed" or replacing it won't do anything if it doesn't look for one due to an improper setting.
If it shows unset, hit installed. It may not highlight right away, I've seen it take up to 30 seconds to reflect the change.