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Hello, guys!
Please, help me!
I want to configure Scan to folder on Bizhub C224, but when I log into the web interface, I don't see the "Store address" tab.
I only see "Ïnformation" and "Job" tabs.
c224.jpg
Please, tell me how to resolve this.
Thanks in advance!
Log in as administrator. This has probably been disabled under the "Restrict User Access" within the "Security" tab. Either way, you'll need to login as an administrator to add your scan one touch or edit the security settings so it can be done as a public user.
Store address should be available from user settings by default.
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I don't reply to private messages from end users.
is the HDD set to installed?
We know a thing or two because we've seen a thing or two.
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Where can I find the HDD menu?Originally Posted by Synthohol
The machine was working fine 1 week ago, suddenly the admin and service passwords were changed and the scan-to-folder profiles disappeared. I have resetted the passwords, but still have problems with scan-to-folder.
If the HDD is the problem if I change it with blank HDD will this resolve the problem? (Should I place some info before I replace it?)
The first thing that you'll notice if the HDD is UnSet or failed is the message: "Animation data is not available". Fax and scan functions will also be unavailable. =^.^=
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1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
Passwords general don't change on their own. I guess I'd also have to wonder how you were able to change the service password back if that was changed. It's not an easy task to accomplish unless you or someone else knew what the new password was somehow.
Did the copier have a PUBLIC facing IP address and the default (or easily guessed) admin password? Stranger things have happened when the copier is accessible from the internet and someone out there in the world wants to be a problem child and mess with settings and passwords.
A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager for 3 years.
My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...
I don't get this message. So everything with the HDD should be OK.
The passwords somehow were changed. The people working at that office don't know how to enter the service menu, neither to change the passwords. I don't know what happened.
I resetted the passwords with A145FW.tar via the USB maintenance slot.
c224 security tab.jpg
This is the "Security" tab I see when I log in as administrator. There is no "Restrict User Access" there...
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