Results 1 to 8 of 8
  1. #1
    Senior Tech 100+ Posts
    Join Date
    May 2018
    Location
    Hong Kong
    Posts
    237
    Rep Power
    10

    Total counter notification

    Hello,

    I set the machines with total counter notification through email monthly.
    This function is not so stable, that is, sometimes the meter wouldn't be received. I went to customer and pressed " send out " the meter email had been sent.
    Everybody have this experience ?

  2. #2
    Service Manager 1,000+ Posts
    Total counter notification


    Join Date
    Sep 2011
    Location
    Perth, Western Australia
    Posts
    1,497
    Rep Power
    57

    Re: Total counter notification

    sometimes IT restrict email to external address via copier

    in these cases i have it send to one of the staff and then create a rule in outlook for it to forward it to our accounts team automatically.

  3. #3
    Senior Tech 100+ Posts
    Join Date
    May 2018
    Location
    Hong Kong
    Posts
    237
    Rep Power
    10

    Re: Total counter notification

    Quote Originally Posted by rrrohan View Post
    sometimes IT restrict email to external address via copier

    in these cases i have it send to one of the staff and then create a rule in outlook for it to forward it to our accounts team automatically.
    For example, one copier sent total counter email normally on Jan to May, not on June.
    We visited and pressed " send now " manually and it sent, on July, it sent normally again.

  4. #4
    Aging Tech 5,000+ Posts
    Total counter notification

    copier addict's Avatar
    Join Date
    Jul 2013
    Location
    Diamond
    Posts
    5,344
    Rep Power
    156

    Re: Total counter notification

    Quote Originally Posted by jwai View Post
    For example, one copier sent total counter email normally on Jan to May, not on June.
    We visited and pressed " send now " manually and it sent, on July, it sent normally again.

    Generally this means there was some disruption in the local network at the time the machine tried to send the report. I believe the machine only tries once and if it can't send it doesn't try again until the next month.
    What you could do is set up another schedule to the same email maybe for the day after.

  5. #5
    Service Manager 2,500+ Posts tsbservice's Avatar
    Join Date
    May 2007
    Posts
    4,397
    Rep Power
    197

    Re: Total counter notification

    Quote Originally Posted by copier addict View Post
    Generally this means there was some disruption in the local network at the time the machine tried to send the report. I believe the machine only tries once and if it can't send it doesn't try again until the next month.
    What you could do is set up another schedule to the same email maybe for the day after.
    I usually setup atleast 2 separate notifications because of that.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  6. #6
    Senior Tech 250+ Posts
    Join Date
    May 2016
    Posts
    282
    Rep Power
    16

    Re: Total counter notification

    I usually set it once a month, and every monday.
    I'm thinking to set it every monday and every thursday in the future.
    Notification is not sent if the machine is OFF obviously and if there's no internet connection.

    I use e-mail notifications for all my machines which support it, and is reliable regarding machine side.
    To be more reliable I created e-mail accounts on my domain and use my domain e-mail server.
    NO free Gmail, NO clients internet provider e-mail server which use non ssl (port 25) without authentication - sometimes it comes, sometimes not.

    Status is sent on 00:00 on the set day. If machine is OFF at that time status will be sent imediately after machine is turned ON again.

    I have half of accounts which turn OFF machine at the end of a work day. When counter notification comes in the morning (and not on midnight) I know exact hour (and minute) when they turned it ON.

  7. #7
    Service Manager 1,000+ Posts
    Total counter notification


    Join Date
    Sep 2011
    Location
    Perth, Western Australia
    Posts
    1,497
    Rep Power
    57

    Re: Total counter notification

    prob need their IT to investigate

  8. #8
    Senior Tech 100+ Posts
    Join Date
    May 2018
    Location
    Hong Kong
    Posts
    237
    Rep Power
    10

    Re: Total counter notification

    Quote Originally Posted by REGSIS View Post
    I usually set it once a month, and every monday.
    I'm thinking to set it every monday and every thursday in the future.
    Notification is not sent if the machine is OFF obviously and if there's no internet connection.

    I use e-mail notifications for all my machines which support it, and is reliable regarding machine side.
    To be more reliable I created e-mail accounts on my domain and use my domain e-mail server.
    NO free Gmail, NO clients internet provider e-mail server which use non ssl (port 25) without authentication - sometimes it comes, sometimes not.

    Status is sent on 00:00 on the set day. If machine is OFF at that time status will be sent imediately after machine is turned ON again.

    I have half of accounts which turn OFF machine at the end of a work day. When counter notification comes in the morning (and not on midnight) I know exact hour (and minute) when they turned it ON.
    Generally I set the local internet provider smtp server which use port 25 and need smtp authentication.

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here