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  1. #1
    Senior Tech 250+ Posts
    Konica Minolta C654e with E100 Fiery

    Kenny's Avatar
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    Konica Minolta C654e with E100 Fiery

    Hi guys,

    have a customer with a Konica Minolta C654e with a E100 Fiery, the customer has upgraded to Big Sur 11.5 from Mojave,

    this is what they have told us emailed us,

    Upon installing Big Sur (from Mojave) all prints fail going forward – getting a printer error referencing ‘filter failed’

    So far have tried

    • To reinstall as a new printer without any changes to the system settings
    • Resetting all printer system settings, deleting all printers etc and then installing with a fresh driver (from both Konica and EFI Fiery Websites)
    • Trying a couple of different versions of the driver from both locations
    • Reinstalling printer using ‘generic’ system chosen drivers prompted by the mac


    i am going to be attending tomorrow and was just wondering if anyone has any suggestions

  2. #2
    Certified Konica Expert 2,500+ Posts
    Konica Minolta C654e with E100 Fiery

    Synthohol's Avatar
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    Re: Konica Minolta C654e with E100 Fiery

    Is there any authentication on the copier or acct track?
    If you log into CWS are the jobs pink highlighted? You can click on them to see the error.
    I'm assuming you can print fine from windows and or your laptop?
    Is the printer installed LPR with Print as the queue name?
    Can you use import file on CWS and print it from the hold queue?
    We know a thing or two because we've seen a thing or two.
    Also don't ask me for files without a contributor badge.

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