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  1. #1
    Technician DiVallelunga_Makhymo's Avatar
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    Angry Konica Minolta C3350i line on scan

    Hi, we have this konica minolta c3350i that by making scans or photocopies only from Adf creates these lines. Practically it eats away the written parts. Has this already happened to you? I state that I have not yet tried to change anything.
    Thank you.SKM_C3350i21080610160.pdf

  2. #2
    Senior Tech 100+ Posts suomi's Avatar
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    Re: Konica Minolta C3350i line on scan

    A bad grounding from the “Pick-up-Roller” / “Document feed roller” section to the main body of the ADF

  3. #3
    Service Manager minoltaed's Avatar
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    Re: Konica Minolta C3350i line on scan

    Any fix for this yet?

  4. #4
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: Konica Minolta C3350i line on scan

    Quote Originally Posted by minoltaed View Post
    Any fix for this yet?
    Apart from cleaning slit glass
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

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  5. #5
    Master Of The Obvious 10,000+ Posts
    Konica Minolta C3350i line on scan

    blackcat4866's Avatar
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    Re: Konica Minolta C3350i line on scan

    Quote Originally Posted by tsbservice View Post
    Apart from cleaning slit glass
    Not this time, tsb. If you look closely on the samples the image is compressed crossfeed. I can be sure since an A4 machine cannot scan the other way.
    =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  6. #6
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: Konica Minolta C3350i line on scan

    Quote Originally Posted by blackcat4866 View Post
    Not this time, tsb. If you look closely on the samples the image is compressed crossfeed. I can be sure since an A4 machine cannot scan the other way.
    =^..^=
    Lol now I definitely know I need to put on some glasses. I also must quit using my phone instead of desktop. My bad, however interesting compression through the ADF. Looks like an image processing error nothing mechanical.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

  7. #7
    Master Of The Obvious 10,000+ Posts
    Konica Minolta C3350i line on scan

    blackcat4866's Avatar
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    Re: Konica Minolta C3350i line on scan

    Quote Originally Posted by tsbservice View Post
    Lol now I definitely know I need to put on some glasses. I also must quit using my phone instead of desktop. My bad, however interesting compression through the ADF. Looks like an image processing error nothing mechanical.
    I agree. The grounding issue mentioned above might be it. On the Canon faxes we used the black conductive grease on those grounds. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  8. #8
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: Konica Minolta C3350i line on scan

    Quote Originally Posted by blackcat4866 View Post
    I agree. The grounding issue mentioned above might be it. On the Canon faxes we used the black conductive grease on those grounds. =^..^=
    Black conductive grease we used on Toshiba estudio 350/450 drum shafts should be the same. Even on Konica drums it's used i.e. C224e.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

  9. #9
    Senior Tech 100+ Posts suomi's Avatar
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    Re: Konica Minolta C3350i line on scan

    Quote Originally Posted by suomi View Post
    A bad grounding from the “Pick-up-Roller” / “Document feed roller” section to the main body of the ADF

    Knowledge Article: Version:
    RFEU_BT2111268EN

    Clean the axis and the bushing; the bushing on the inside and the outside.
    The bushing is responsible for a good contact.

    Clean the grounding spring.
    Check for the correct position of the ground spring wire.

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