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  1. #1
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    C224e Date/Time Stuck

    Hi everyone,

    Had a customer complaining that their scanned documents were overwriting the previous scans in the folder. Turned out that the time was flicking back and forth between the same two minutes. Yep, the time went in reverse, then forward again a minute later. My first thought was to reflash the firmware, but this failed and resulted in the machine no longer booting up. I had to replace the SSD in the end, after trying an MFP reset which made no difference.

    All seemed good but a few weeks later I noticed the date and time was incorrect again. I immediately performed a manual sync to the google time servers and the same fault occurred. Stuck back and forth between the same two minutes.

    Any ideas?

  2. #2
    Service Manager 1,000+ Posts
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    Re: C224e Date/Time Stuck

    Sounds like it could be a weak battery backup..We have been having many issues with the e series related to this..And getting a new board to replace it is almost impossible. I have heard of some techs with good solder skills able to replace battery.

  3. #3
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    Re: C224e Date/Time Stuck

    Quote Originally Posted by emujo2 View Post
    Sounds like it could be a weak battery backup..We have been having many issues with the e series related to this..And getting a new board to replace it is almost impossible. I have heard of some techs with good solder skills able to replace battery.
    There is special firmware to prevent data loss when the battery fails.

    I donít know if this would affect the clock but itís worth putting it on as it should prevent the need for a replacement board/ssd combo.

  4. #4
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    Re: C224e Date/Time Stuck

    Can you give me the firmware version for this?

  5. #5
    Senior Tech 250+ Posts
    C224e Date/Time Stuck

    tulintron's Avatar
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    Re: C224e Date/Time Stuck

    Quote Originally Posted by emujo2 View Post
    Sounds like it could be a weak battery backup..We have been having many issues with the e series related to this..And getting a new board to replace it is almost impossible. I have heard of some techs with good solder skills able to replace battery.
    Just like Emujo said.

    We have already replaced some batteries on the MFPB board. Great result. Perform correct MFPB replacement procedure after installation and upgrade.
    Nothing like day after day

  6. #6
    Service Manager 2,500+ Posts tsbservice's Avatar
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    Re: C224e Date/Time Stuck

    Quote Originally Posted by emujo2 View Post
    Can you give me the firmware version for this?
    I use GXM-M1
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  7. #7
    Service Manager 1,000+ Posts
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    Re: C224e Date/Time Stuck

    There is no f/w listed (at least on the US site) with GXM-M1. Special or otherwise. E

  8. #8
    Service Manager 2,500+ Posts tsbservice's Avatar
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    Re: C224e Date/Time Stuck

    Quote Originally Posted by emujo2 View Post
    There is no f/w listed (at least on the US site) with GXM-M1. Special or otherwise. E
    Ed, I have no access to my work resources atm but used our PrintFleet to pull this info from one C224e.
    Can do double check later. BR
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  9. #9
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    Re: C224e Date/Time Stuck

    Quote Originally Posted by emujo2 View Post
    Can you give me the firmware version for this?
    The version I have is GHV-M1. Special firmware to prevent loss of data.

    There is also a procedure to load this without turning the machine off (basically internet ISW using a usb stick).

    Firmware applies to C224e - C554e and mono 224e - 554e.

    This is on the eu site, donít know if it applies elsewhere in the world.

    CheersÖ..

  10. #10
    Service Manager 5,000+ Posts
    C224e Date/Time Stuck

    copier tech's Avatar
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    Re: C224e Date/Time Stuck

    Quote Originally Posted by Salix View Post
    Hi everyone,

    Had a customer complaining that their scanned documents were overwriting the previous scans in the folder. Turned out that the time was flicking back and forth between the same two minutes. Yep, the time went in reverse, then forward again a minute later. My first thought was to reflash the firmware, but this failed and resulted in the machine no longer booting up. I had to replace the SSD in the end, after trying an MFP reset which made no difference.

    All seemed good but a few weeks later I noticed the date and time was incorrect again. I immediately performed a manual sync to the google time servers and the same fault occurred. Stuck back and forth between the same two minutes.

    Any ideas?

    You could enter a time server in admin mode>Network>Detail Settings this will ensure the date/time is always correct.

    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




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