C224e Date/Time Stuck

[Salix]

Hi everyone,

Had a customer complaining that their scanned documents were overwriting the previous scans in the folder. Turned out that the time was flicking back and forth between the same two minutes. Yep, the time went in reverse, then forward again a minute later. My first thought was to reflash the firmware, but this failed and resulted in the machine no longer booting up. I had to replace the SSD in the end, after trying an MFP reset which made no difference.

All seemed good but a few weeks later I noticed the date and time was incorrect again. I immediately performed a manual sync to the google time servers and the same fault occurred. Stuck back and forth between the same two minutes.

Any ideas?

[emujo2]

Sounds like it could be a weak battery backup..We have been having many issues with the e series related to this..And getting a new board to replace it is almost impossible. I have heard of some techs with good solder skills able to replace battery.

[tech51]

Sounds like it could be a weak battery backup..We have been having many issues with the e series related to this..And getting a new board to replace it is almost impossible. I have heard of some techs with good solder skills able to replace battery.

There is special firmware to prevent data loss when the battery fails.

I don’t know if this would affect the clock but it’s worth putting it on as it should prevent the need for a replacement board/ssd combo.

[emujo2]

Can you give me the firmware version for this?

[tulintron]

Sounds like it could be a weak battery backup..We have been having many issues with the e series related to this..And getting a new board to replace it is almost impossible. I have heard of some techs with good solder skills able to replace battery.

Just like Emujo said.

We have already replaced some batteries on the MFPB board. Great result. Perform correct MFPB replacement procedure after installation and upgrade.

[tsbservice]

Can you give me the firmware version for this?

I use GXM-M1

[emujo2]

There is no f/w listed (at least on the US site) with GXM-M1. Special or otherwise. E

[tsbservice]

There is no f/w listed (at least on the US site) with GXM-M1. Special or otherwise. E

Ed, I have no access to my work resources atm but used our PrintFleet to pull this info from one C224e.
Can do double check later. BR

[tech51]

Can you give me the firmware version for this?

The version I have is GHV-M1. Special firmware to prevent loss of data.

There is also a procedure to load this without turning the machine off (basically internet ISW using a usb stick).

Firmware applies to C224e - C554e and mono 224e - 554e.

This is on the eu site, don’t know if it applies elsewhere in the world.

Cheers…..

[copier tech]

Hi everyone,

Had a customer complaining that their scanned documents were overwriting the previous scans in the folder. Turned out that the time was flicking back and forth between the same two minutes. Yep, the time went in reverse, then forward again a minute later. My first thought was to reflash the firmware, but this failed and resulted in the machine no longer booting up. I had to replace the SSD in the end, after trying an MFP reset which made no difference.

All seemed good but a few weeks later I noticed the date and time was incorrect again. I immediately performed a manual sync to the google time servers and the same fault occurred. Stuck back and forth between the same two minutes.

Any ideas?

You could enter a time server in admin mode>Network>Detail Settings this will ensure the date/time is always correct.