Finally problem solved.
Dipsw 19 was already activated with Hex value value 80. Maybe it depends of other dipsw to allow custom paper size on trays 1 and 2.
The way it worked was by copying the dipsw settings of another machine that already had that function enabled.
I changed the folowing:
Dipsw n. previous Hex value changed to Hex value
10 02 04
25 40 B0
51 F0 00
72 04 00
125 02 00
146 00 30
157 20 00
175 00 02
226 00 90
227 80 00
230 08 40
One of them must have did the trick as now machine allow the use of custom paper size on tray 1and 2.
Unfortunally I did not had the time for change back one by one to identify the right one. Too late on the end of the day.
One of the changes must be related to the way the computer gets the machine state as now when we press get device information on the computer driver an error message pops saying "printers can not be conected. Check port definitions. The machine prints ok altough, even on custom size paper.
Thank you for all the help.
Thanks for posting back, and collecting the appropriate data. We can work with that to narrow it down further. =^..^=
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
Blessed are they who can laugh at themselves, for they shall never cease to be amused.
I don't reply to private messages from end users.
Here's the DIPSW's that I can trace back:
10 02 04 ???
25 Firmware Function Version 3.0: 40, to firmware function version 4.2: B0
51 Consumable Life Warning-do not show: F0, to display all: 00
72 Import/Export Function-enabled: 04, to disabled: 00
125 AirPrint-enabled: 02, to disabled: 00
146 Switching Paper Feed Mode-disabled: 00, to enabled 30
157 Airprint-enabled: 20, to disabled: 00
175 Serverless Pull Printing-disabled: 00, to enabled: 02
226 Scan & Fax Settings: 00 90
227 Hide Consumable Status-enable: 80, to disable: 00
230 Hide Consumable Status-enable: 08, to Prevent Sending To Wrong Destination: 40
The only one I know nothing about is DIPSW #10
=^..^=
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
Blessed are they who can laugh at themselves, for they shall never cease to be amused.
I don't reply to private messages from end users.
If that is correct for switch 10, it's one that the OP may want to change back, as now it will always report a different brand and model of machine in the web interface, on all reports, etc. And from my experience, changing the brand switch usually wipes out some of the network and other custom settings back to factory defaults.
A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager for 3 years.
My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...
We are a bit off this topic. He changed a lot of settings non related to the final goal.
A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
Blessed are they who can laugh at themselves, for they shall never cease to be amused.
I don't reply to private messages from end users.
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