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  1. #1
    Senior Tech 100+ Posts
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    C227 internal error

    Hello,

    One bizhub C227 sometimes displayed internal error and reboot itself, when user copy / scan document through original glass.
    I check the trouble code history, the codes ranking are CFA17>CDFA0>C9401, so I reconnected the flat cable and clean the scanner section.
    ( F/W version G00-Y0 )

    Any suggestion about this issue?

  2. #2
    Field Supervisor 500+ Posts
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    Re: C227 internal error

    Quote Originally Posted by jwai View Post
    Hello,

    One bizhub C227 sometimes displayed internal error and reboot itself, when user copy / scan document through original glass.
    I check the trouble code history, the codes ranking are CFA17>CDFA0>C9401, so I reconnected the flat cable and clean the scanner section.
    ( F/W version G00-Y0 )Any suggestion about this issue?

    I have seen the flat cable breakdown on units with high scan counts. the repeated flexing wears the conductors out ,you can actually see the cracks is you remove the teflon backing tape.

  3. #3
    Master Of The Obvious 10,000+ Posts
    C227 internal error

    blackcat4866's Avatar
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    Re: C227 internal error

    I think I'd start with the CCDB. We've seen quite a lot of CCDB failures on 754e series, 658 series, 808 series, especially in very high scan volume environments. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  4. #4
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    Re: C227 internal error

    Quote Originally Posted by blackcat4866 View Post
    I think I'd start with the CCDB. We've seen quite a lot of CCDB failures on 754e series, 658 series, 808 series, especially in very high scan volume environments. =^..^=
    c227 is not a konica scanner . no ccd uses cis built into first mirror/lamp unit (cis unit)

  5. #5
    Master Of The Obvious 10,000+ Posts
    C227 internal error

    blackcat4866's Avatar
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    Re: C227 internal error

    Thanks for the correction! =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  6. #6
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    Re: C227 internal error

    Quote Originally Posted by Albonline View Post
    I have seen the flat cable breakdown on units with high scan counts. the repeated flexing wears the conductors out ,you can actually see the cracks is you remove the teflon backing tape.
    so you consider the flat cable is the most possible cause?

  7. #7
    Master Of The Obvious 10,000+ Posts
    C227 internal error

    blackcat4866's Avatar
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    Re: C227 internal error

    Something like this?:

    Loire2X Ribbon.JPG

    I've seen this on Toshibas. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  8. #8
    Field Supervisor 500+ Posts
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    Re: C227 internal error

    Quote Originally Posted by jwai View Post
    so you consider the flat cable is the most possible cause?
    you can see the broken traces if you inspect the ribbon cable. if there are ripples in it, its falling apart on the inside.

  9. #9
    Service Manager 5,000+ Posts
    C227 internal error

    copier tech's Avatar
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    Re: C227 internal error

    Quote Originally Posted by jwai View Post
    Hello,

    One bizhub C227 sometimes displayed internal error and reboot itself, when user copy / scan document through original glass.
    I check the trouble code history, the codes ranking are CFA17>CDFA0>C9401, so I reconnected the flat cable and clean the scanner section.
    ( F/W version G00-Y0 )

    Any suggestion about this issue?
    I'd start first by updating the firmware & then the function version.

    When scanning/copying the HDD is being written to so you could have a failing HDD.




    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




  10. #10
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    Re: C227 internal error

    look for this firmware A7AH0Y0-F000-GC2-K7-990-CHECKSUM-b131

    i have that issue in b/w 227

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