Page 1 of 2 12 LastLast
Results 1 to 10 of 13
  1. #1
    Senior Tech 250+ Posts
    C-3110, E-304 and E-301...


    Join Date
    Oct 2009
    Posts
    364
    Rep Power
    29

    C-3110, E-304 and E-301...

    Customer says machine will go into these codes, but (seemingly) only when he's trying to print... machine, once out of code, seems to copy just fine, but only goes into code when he tries to print... weird.

    But then again, when I first installed this machine, the customer could not print to it at all, and it wasn't until they replaced computers/routers on their network that the machine came to life again and started to print...

    So I'm wondering if this might have something to do with network print jobs/traffic causing some confusion in the machine?

    Thanks in advance,
    OC

  2. #2
    Master Of The Obvious 10,000+ Posts
    C-3110, E-304 and E-301...

    blackcat4866's Avatar
    Join Date
    Jul 2007
    Location
    Lapeer, Michigan
    Posts
    19,895
    Rep Power
    384

    Re: C-3110, E-304 and E-301...

    Quote Originally Posted by Oystercopy View Post
    Customer says machine will go into these codes, but (seemingly) only when he's trying to print... machine, once out of code, seems to copy just fine, but only goes into code when he tries to print... weird.

    But then again, when I first installed this machine, the customer could not print to it at all, and it wasn't until they replaced computers/routers on their network that the machine came to life again and started to print...

    So I'm wondering if this might have something to do with network print jobs/traffic causing some confusion in the machine?

    Thanks in advance,
    OC
    Did you mention what model that you were referring to? =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  3. #3
    Certified Konica Expert 2,500+ Posts
    C-3110, E-304 and E-301...

    Synthohol's Avatar
    Join Date
    Mar 2016
    Location
    north jersey
    Posts
    3,495
    Rep Power
    122

    Re: C-3110, E-304 and E-301...

    its in the title?
    We know a thing or two because we've seen a thing or two.
    Also don't ask me for files without a contributor badge.

  4. #4
    Service Manager 500+ Posts femaster's Avatar
    Join Date
    May 2011
    Location
    A Small City in MI
    Posts
    577
    Rep Power
    36

    Re: C3110, E-304 and E-301...

    Quote Originally Posted by blackcat4866
    Did you mention what model that you were referring to? =^..^=

    Quote Originally Posted by Synthohol View Post
    its in the title?
    It sounds like I wasn't the only one that thought that was a service code. I had to search before I found out that it was the actual model. Just commenting, I have no useful info for the OP unfortunately...
    A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager.
    My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...

  5. #5
    Service Manager 2,500+ Posts tsbservice's Avatar
    Join Date
    May 2007
    Posts
    4,492
    Rep Power
    201

    Re: C-3110, E-304 and E-301...

    I would try to change machine network speed settings from Auto maybe to 100 Mbps Full-Duplex or if it's already set to some speed put it back to Auto. Do you have a ping reply?
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  6. #6
    Master Of The Obvious 10,000+ Posts
    C-3110, E-304 and E-301...

    blackcat4866's Avatar
    Join Date
    Jul 2007
    Location
    Lapeer, Michigan
    Posts
    19,895
    Rep Power
    384

    Re: C-3110, E-304 and E-301...

    Error Signal Reception

    E301: Referring incorrect memory
    E304: Finished due to error outside Qt library

    I did a little reading about Qt, but honestly I have no idea where Qt is integrated on the MFP.
    I'd call this an answer, but not really an answer. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  7. #7
    Service Manager 2,500+ Posts tsbservice's Avatar
    Join Date
    May 2007
    Posts
    4,492
    Rep Power
    201

    Re: C-3110, E-304 and E-301...

    As always it won't hurt machine being on latest firmware. Another good idea is to put a little switch between machine and network that seems to fix few odd network related issues for me in the past.
    Turn off all unnecessary network protocols like FTP, IPP, IPV6 etc.
    Good luck.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  8. #8
    Service Manager 500+ Posts femaster's Avatar
    Join Date
    May 2011
    Location
    A Small City in MI
    Posts
    577
    Rep Power
    36

    Re: C-3110, E-304 and E-301...

    Something just came to me. Does there network have POE (Power Over Ethernet)? If so, make sure that they have it turned OFF on the port that the copier is connected to. In rare cases, even this didn't help though. Like tsbservice stated, try with a small switch in line and see if that helps.
    A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager.
    My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...

  9. #9
    Senior Tech 250+ Posts
    C-3110, E-304 and E-301...


    Join Date
    Oct 2009
    Posts
    364
    Rep Power
    29

    Re: C-3110, E-304 and E-301...

    Great replies people, thank you. So, a small network switch, with about 4 ports might do it? (I have one of those in my shop that's available)

    For reference, this is also a machine, that when I first installed it, it would not print for the customer. You could log in to Pagescope, etc, but you sent a print job and it never printed. While waiting for my IT guy to come back from vacation, the customer ended up replacing several computers and then - miraculously - the machine started to print on its own?! So, in my mind, the possibility that this could still be a network issue is very strong.

    Plus, he can reboot the machine and it comes back up, can copy off the feeder, etc, but when sending a print job is where he gets the E-304 and E-301 codes.. strange

    OC

  10. #10
    Master Of The Obvious 10,000+ Posts
    C-3110, E-304 and E-301...

    blackcat4866's Avatar
    Join Date
    Jul 2007
    Location
    Lapeer, Michigan
    Posts
    19,895
    Rep Power
    384

    Re: C-3110, E-304 and E-301...

    You might treat it like you would a non-print data issue:

    Change the IP address
    Check for correct print drivers
    Check for correct print emulation
    Check for duplicate IP

    =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here