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  1. #1
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    C3320i Fax Card go in Receive Mode

    Hello folks,
    Our customer have 2 machine received seit one week. Both are C3320i with Fax Card. The other've no problem with fax.
    If Itry to send a fax, ghe Fax Card go in Receive Mode and not Tx Mode. I have Fax Card initialized , deinstalled and new installed.
    Our customer have 2 machine received seit one week. Both are C3320i with Fax Card. The other've no problem with fax.
    I think the probleme is eine false Software Switch Setting.
    Fw is J9

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  2. #2
    Service Manager 1,000+ Posts Gift's Avatar
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    Re: C3320i Fax Card go in Receive Mode

    Does "Empfang" disappear if you unplug the fax cale and re-appear instantly once you re-connect the cable?

    In case it does you have to tweak the cable so that only the middle two wires @rj11 connector are routet towards the other TAE/RJxx connector.

  3. #3
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    Re: C3320i Fax Card go in Receive Mode

    Quote Originally Posted by Gift View Post
    Does "Empfang" disappear if you unplug the fax cale and re-appear instantly once you re-connect the cable?

    In case it does you have to tweak the cable so that only the middle two wires @rj11 connector are routet towards the other TAE/RJxx connector.
    I'll try next time. But the machine dials the number correctly aber it is expecting a fax from the called machine and does not even scan the sheet from the ADF or scan glass.

    Thks

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  4. #4
    Service Manager 1,000+ Posts Gift's Avatar
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    Re: C3320i Fax Card go in Receive Mode

    Quote Originally Posted by Firmaware View Post
    I'll try next time. But the machine dials the number correctly aber it is expecting a fax from the called machine and does not even scan the sheet from the ADF or scan glass.

    Thks

    Gesendet von meinem SM-G980F mit Tapatalk
    Weird.... most of my techs have a test-telephone in their carstock, cheap and nothing fancy but it's good if you need to test a line. If the customer have two MFPs you can also move the workin one to the non working one (or vice versa) in order to see if the issue is related to the MFP or line. Usually it's a line issue.

    Did you perform the VoIP tweaks via SP?

  5. #5
    Service Manager 1,000+ Posts
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    Re: C3320i Fax Card go in Receive Mode

    I saw this once before on a C368 with a 3rd party app that took over the API..Touching off hook put the machine in fax receive and it would sit there waiting for the fax to come in..You may try going into the open API settings and clear any apps that might be present. We opened a ticket with SSD on this and they said it could not be resolved. If you removed the app the fax worked just fine. E

  6. #6
    Technician
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    Re: C3320i Fax Card go in Receive Mode

    I've solved the issue importing a standard config with an usb stick.. thks all

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  7. #7
    Certified Konica Expert 2,500+ Posts
    C3320i Fax Card go in Receive Mode

    Synthohol's Avatar
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    Re: C3320i Fax Card go in Receive Mode

    thanks for following up!!
    We know a thing or two because we've seen a thing or two.
    Also don't ask me for files without a contributor badge.

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