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  1. #1
    Senior Tech 250+ Posts
    C-364 won't take firmware....


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    C-364 won't take firmware....

    Hey guys.

    I've run into this kind of thing before, both with the regular 4 series and with the "e" series as well.

    This particular machine is new to me, but the F/W is like a G-072 (very old, possibly original) and when you try to update it, the machine says "USB Stick cannot be recognized" and won't load the F/W.
    I've tried several and older USB sticks but I cannot get it to load. I've re-Iniitialized, reformatted both the HDD and the SSD, tried replacing the HDD. Disconnected it (physically) from the board. Nothing
    has worked.

    The machine has (obviously) been working for years like this, but I hated to resell it with this old of F/W.

    thanks in advance

    OC

  2. #2
    Service Manager 1,000+ Posts
    C-364 won't take firmware....


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    Re: C-364 won't take firmware....

    Try ISW method

    Sent from my Pixel 4 XL using Tapatalk

  3. #3
    Service Manager 2,500+ Posts tsbservice's Avatar
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    Re: C-364 won't take firmware....

    Did you try it leaving front door open?
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  4. #4
    Service Manager 5,000+ Posts
    C-364 won't take firmware....

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    Re: C-364 won't take firmware....

    Quote Originally Posted by Oystercopy View Post
    Hey guys.

    I've run into this kind of thing before, both with the regular 4 series and with the "e" series as well.

    This particular machine is new to me, but the F/W is like a G-072 (very old, possibly original) and when you try to update it, the machine says "USB Stick cannot be recognized" and won't load the F/W.
    I've tried several and older USB sticks but I cannot get it to load. I've re-Iniitialized, reformatted both the HDD and the SSD, tried replacing the HDD. Disconnected it (physically) from the board. Nothing
    has worked.

    The machine has (obviously) been working for years like this, but I hated to resell it with this old of F/W.

    thanks in advance

    OC
    You are reselling a C364 !?

    Try the 'version up' firmware at least your customer has slightly better hope of scanning etc.

    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




  5. #5
    Senior Tech 250+ Posts
    C-364 won't take firmware....


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    Re: C-364 won't take firmware....

    [QUOTE=copier tech;1926914]You are reselling a C364 !?


    I don't know what the version up F/W is.. and I've never done the ISW method before.

    Yes, the machine is otherwise in good shape, and just selling it on Craigslist, not through my company.

  6. #6
    Service Manager 5,000+ Posts
    C-364 won't take firmware....

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    Re: C-364 won't take firmware....

    [QUOTE=Oystercopy;1927531]
    Quote Originally Posted by copier tech View Post
    You are reselling a C364 !?


    I don't know what the version up F/W is.. and I've never done the ISW method before.

    Yes, the machine is otherwise in good shape, and just selling it on Craigslist, not through my company.

    Ah I see you are just selling it on donít worry about the firmware if the print quality is good that is all you need to worry about.
    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




  7. #7
    Senior Tech 250+ Posts
    C-364 won't take firmware....


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    Re: C-364 won't take firmware....

    [QUOTE=copier tech;1927533]
    Quote Originally Posted by Oystercopy View Post

    Ah I see you are just selling it on donít worry about the firmware if the print quality is good that is all you need to worry about.
    I just read through the procedure in the SM regarding the ISW, and I'm confused. I don't know which "folder" they want me to create to load the F/W files in, so the machine
    can upload it?

  8. #8
    Service Manager 5,000+ Posts
    C-364 won't take firmware....

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    Re: C-364 won't take firmware....

    [QUOTE=Oystercopy;1927553]
    Quote Originally Posted by copier tech View Post

    I just read through the procedure in the SM regarding the ISW, and I'm confused. I don't know which "folder" they want me to create to load the F/W files in, so the machine
    can upload it?

    Have have a read of this bulletin.

    Version Up Firmware Technical Information Rev4.pdf
    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




  9. #9
    KonicaMinolta Senior Tech 500+ Posts srvctec's Avatar
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    Re: C-364 won't take firmware....

    Well, here in the states, the latest F/W for the non-e machines IS G00-72. You can find later special F/W but those are for specific issues, usually for specific customers or those with the exact same specific issues and we never install those unless it addresses the specific issues the customer has.
    Started in the copier service business in the fall of 1988 and have worked at the same company since then, now the senior tech, since 2004.

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