Sorry for confusion. I did not take apart the machine at customers office yet. Looking in manual at the steps to remove the exit unit is why I said it look like a big job to get to rollers. Have a machine in shop that I had swapped with a customer because of the wrinkling and saw the bad rollers on this machine. So assuming this will be the case with any C3350 I have in field that wrinkles the paper.
Also have a parts machine in shop that has good rollers but not going to use the rollers. Going to order new exit roller shafts for customers machines. $45 each for a plastic shaft with 2 rollers!
Thanks again
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