Hello all,
we have a customer who has refused to go on contract and said they would buy parts as they go.
The belt in the machine reached end of life. I went in and replaced the belt; reset the counter and general clean up. Now the magenta dev is low and causing colour issues.
The customer swears that it was printing perfectly before I replaced the belt and also, like an idiot, I didn't get a test print from the machine before replacing the belt
The customer is using katun drums (which they got and replaced themselves) in the machine and it looks to me like the charge on the drums is pulling the dev from the unit.
The dev units are in the machine from brand new 2015 and have never been changed. The magenta unit is visible low on dev and I don’t understand how the machine was printing colour perfectly last week and suddenly lost a lot of dev when a new belt was installed?
magenta.jpgtest page.jpg
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