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  1. #1
    Junior Member
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    Bizhub C224 / C364 scan to email with authentication on

    Hello


    i have a problem with KM C224 . I have set up scan to email and it works great, but if i enable authorization ( i need to set up ID&print function) then scan to email did not work.
    Firmware is up to date . any idea what might be blocking this function when authentication is on ?

    thanks for answers

  2. #2
    Senior Member 100+ Posts
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    Re: Bizhub C224 / C364 scan to email with authentication on

    Quote Originally Posted by alcaster View Post
    Hello


    i have a problem with KM C224 . I have set up scan to email and it works great, but if i enable authorization ( i need to set up ID&print function) then scan to email did not work.
    Firmware is up to date . any idea what might be blocking this function when authentication is on ?

    thanks for answers
    Hi,

    During configuration of user authentication registration make sure that the email field is left blank.
    Attached Images Attached Images

  3. #3
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    Thumbs up Re: Bizhub C224 / C364 scan to email with authentication on

    Great answer . It works . Thank You byronf so much

  4. #4
    Service Manager 1,000+ Posts
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    Re: Bizhub C224 / C364 scan to email with authentication on

    You may be using "use logged in users email address" in admin settings. if this is true and you have not programmed this into each account, then the from address is blank or wrong. E

  5. #5
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: Bizhub C224 / C364 scan to email with authentication on

    Quote Originally Posted by emujo2 View Post
    You may be using "use logged in users email address" in admin settings. if this is true and you have not programmed this into each account, then the from address is blank or wrong. E
    Too late...already answered.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

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