Page 2 of 2 FirstFirst 12
Results 11 to 13 of 13
  1. #11
    The Wolf 1,000+ Posts mojorolla's Avatar
    Join Date
    Jan 2010
    Location
    C-town
    Posts
    2,139
    Rep Power
    84

    Re: Print quality problem C284

    Quote Originally Posted by tsbservice View Post
    I will second that. So glad machines today have many ways to tell the truth.
    I actually ask the customer, listen to the machine and make my decision.
    "it literally jammed a dozen times this morning"

    Goes into log and reveals a single jam due to paper size not set right.

    "
    Well, that doesn't sound good, let me see what I can find"

    Mumbles, lying sack of sh*^ under my breath

    "
    All set Sir, have a great day"

    Drives 3 hours back to the shop






    Failing to plan is planning to fail!!!

  2. #12
    Service Manager 2,500+ Posts
    Print quality problem C284


    Join Date
    Sep 2005
    Location
    South Jersey
    Posts
    2,707
    Rep Power
    95

    Re: Print quality problem C284

    Quote Originally Posted by mojorolla View Post
    I have found that common sense ain't so common these days.

    When I schedule a delivery I ask 3 questions:
    1. any stairs, steps or thresholds going up or down to where the machine will be installed ?
    2. how is it being connected to the network ? This comes from customer and Sales not understanding the difference between a wireless MFP and a wireless network. "NO, the machine is not wireless, but YES you will be able to print wirelessly once it is connected to the network". Just in case we have wifi extender's in the truck
    3. Do you have IT onsite or a company that manages your network ? If not, approx how many PCs to network and are any of them Macs ? Do you know what version on Mac ? The second part of this question is usually followed by a long silence.

    While every one of these questions is on our Sales installation form, common sense has taught me to ask the same questions again.


    This was kinda of my fault as well because I usually ask all the important questions. We had a few conversations about needing 220v outlet, etc. But they already have the same machine at home office so didn't need to discuss much since they were familiar with mach.

    The confusion was they have a few buildings at this new location, all one story. No way I expected them to install above the garage which is only part 2 story. But guess I should of asked knowing how customers are!

  3. #13
    Service Manager 1,000+ Posts
    Print quality problem C284


    Join Date
    Sep 2011
    Location
    Perth, Western Australia
    Posts
    1,524
    Rep Power
    58

    Re: Print quality problem C284

    Quote Originally Posted by mojorolla View Post
    "it literally jammed a dozen times this morning"

    Goes into log and reveals a single jam due to paper size not set right.

    "
    Well, that doesn't sound good, let me see what I can find"

    Mumbles, lying sack of sh*^ under my breath

    "
    All set Sir, have a great day"

    Drives 3 hours back to the shop






    That's why I log into check CSRC log first

    Sent from my Pixel 4 XL using Tapatalk

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here