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  1. #1
    Senior Tech 100+ Posts
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    Konica Minolta C368 Scan to SMB

    Hello,

    I am refurbing a number of Bizhub C368. After delivering a couple and trying to networking them I have found that when I try to add scan to file smb there is no place to enter the User ID or Password. On most of the machines the User ID and Password are there and I can set up the scanning. This lot came in with the hard drives removed and a number of settings changed. I am hoping I am just missing something in the admin or tech rep settings. Any help is greatly appreciated.

    Thank you

  2. #2
    Certified Konica Expert 2,500+ Posts
    Konica Minolta C368 Scan to SMB

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    Re: Konica Minolta C368 Scan to SMB

    Yes, a HDD is required for smb scanning.
    We know a thing or two because we've seen a thing or two.
    Also don't ask me for files without a contributor badge.

  3. #3
    Senior Tech 100+ Posts
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    Re: Konica Minolta C368 Scan to SMB

    Thank you for the reply. I reread my post and I forgot to mention that I installed new hard drives formatted them and everything seems to be working correctly. The issue is when using the web interface to enter an address and select smb scanning there is a not a box to enter the user name and password. The box for Host and file path is there. Any idea of where I need to tell the machine to turn on these boxes?

  4. #4
    Service Manager 2,500+ Posts tsbservice's Avatar
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    Re: Konica Minolta C368 Scan to SMB

    Quote Originally Posted by JVC View Post
    Thank you for the reply. I reread my post and I forgot to mention that I installed new hard drives formatted them and everything seems to be working correctly. The issue is when using the web interface to enter an address and select smb scanning there is a not a box to enter the user name and password. The box for Host and file path is there. Any idea of where I need to tell the machine to turn on these boxes?
    How did you format them?
    Last edited by tsbservice; 10-21-2021 at 10:42 PM.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

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  5. #5
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    Re: Konica Minolta C368 Scan to SMB

    In service mode I performed first the physical and then the logical formatting. Then I loaded the animation guide.

    I just started working on an additional machine. When I went into store addresses and selected smb there were the 4 places Host Name, Path, User Name and Password. I installed a hard drive formatted it and then had to do a memory clear. After doing the memory clear the user name and password boxes disappeared. Doing the reset I must have turned something off. Any idea what I need to turn back on?

    Again Thank You in advance for any help.

  6. #6
    Certified Konica Expert 2,500+ Posts
    Konica Minolta C368 Scan to SMB

    Synthohol's Avatar
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    Re: Konica Minolta C368 Scan to SMB

    i would try firmware then.
    We know a thing or two because we've seen a thing or two.
    Also don't ask me for files without a contributor badge.

  7. #7
    Trusted Tech 50+ Posts
    Konica Minolta C368 Scan to SMB


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    Re: Konica Minolta C368 Scan to SMB

    Quote Originally Posted by JVC View Post
    Hello,

    I am refurbing a number of Bizhub C368. After delivering a couple and trying to networking them I have found that when I try to add scan to file smb there is no place to enter the User ID or Password. On most of the machines the User ID and Password are there and I can set up the scanning. This lot came in with the hard drives removed and a number of settings changed. I am hoping I am just missing something in the admin or tech rep settings. Any help is greatly appreciated.

    Thank you

    I got a batch of copiers the same, without hdd, and that option did not appear, I started the factory options install hdd, format hdd and ready I could scan to smb



























    thanks






  8. #8
    The Wolf 1,000+ Posts mojorolla's Avatar
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    Re: Konica Minolta C368 Scan to SMB

    Service mode > System 2 > HDD, make sure it is set to installed.
    Format, firmware and animation guide


    Failing to plan is planning to fail!!!

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