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  1. #1
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    Bizhub 250i error c-c164

    I have a bizhub c250i with error c-c164. After display error it reboots. I can get into Tech Mode. I updated to the latest firmaware -still the same error, I changed type model according SM - no change. I can't find anything about this error on infohub (Europe).

  2. #2
    Former KM Senior Tech 500+ Posts srvctec's Avatar
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    Re: Bizhub 250i error c-c164

    From the service manual.
    Started in the copier service business in the fall of 1988 and worked at the same company for 33.5 years, becoming the senior tech in 2004 but left to pursue another career on 4/29/22.

  3. #3
    Certified Konica Expert 2,500+ Posts
    Bizhub 250i error c-c164

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    Re: Bizhub 250i error c-c164

    Quote Originally Posted by cyta123 View Post
    I changed type model according SM - no change.
    Why did you change it? What is the first 4 of the serial#‽

    Aa2j is 10 and 1
    Aa2k is 10 and 2
    Aa2m is 10 and D
    We know a thing or two because we've seen a thing or two.
    Also don't ask me for files without a contributor badge.

  4. #4
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    Re: Bizhub 250i error c-c164

    Why did you change it? What is the first 4 of the serial#‽

    Aa2j is 10 and 1
    Aa2k is 10 and 2
    Aa2m is 10 and D

    The first 4 digit are: AA2M so I writed 10 and D but no effect.

    According to SM I made first 3 points of procedure.

  5. #5
    Service Manager 1,000+ Posts
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    Re: Bizhub 250i error c-c164

    Quote Originally Posted by cyta123 View Post
    Why did you change it? What is the first 4 of the serial#‽

    Aa2j is 10 and 1
    Aa2k is 10 and 2
    Aa2m is 10 and D

    The first 4 digit are: AA2M so I writed 10 and D but no effect.

    According to SM I made first 3 points of procedure.
    what hardware was just replaced? (this code happens when you try and use used parts from a different copier without resetting them first.)

  6. #6
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    Re: Bizhub 250i error c-c164

    Nothing was replaced. The machine just restart itself and error c-c164 appeared.

  7. #7
    Service Manager 1,000+ Posts
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    Re: Bizhub 250i error c-c164

    Quote Originally Posted by cyta123 View Post
    Nothing was replaced. The machine just restart itself and error c-c164 appeared.
    You may need to run the board reset file, set machine type correctly, and then do firmware.

    I strongly suspect some sort of hardware damage here though.

  8. #8
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    Re: Bizhub 250i error c-c164

    I will reset machine soon.
    I let you know after that.

  9. #9
    Field Supervisor 500+ Posts Woxner's Avatar
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    Re: Bizhub 250i error c-c164

    Had one of my techs have this on 250i it turned out the SSHD was flaky. he tried reset and format but had to replace it.

  10. #10
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    Re: Bizhub 250i error c-c164

    Is it possible to buy and install other SSd Memory then AA2JM72M00 (parts manual)?

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