Konica c224 e can't access service mode

[jotunn]

Hello I called Konica and they wouldn't give me the reset code they want to send a tech out could you help me with the reset i followed your steps and I got unable to confirm.

Here is the exact readout
serial # A5C4011008084
mac address 00:20:6b:8b:92:89
code k2v8z-nq7q9-raalp-ebn6b-byr6v-9g8yd-emrqh-ezdbf
Thank you

Please, verify your data.

lic1.jpg

[femaster]

Please, verify your data.

lic1.jpg

If I had to bet, one (or both) of those "V"s are a "U". It's a pain to tell the difference on these machines as they look way too similar on the screen. In my opinion only one of those letters should have been used in the codes on these copiers.

[computek]

Hi Apologies I see this is an old issue but having a similar problem so didn't want to clutter up the forum with a new thread..

As title states can't access service mode.
Printer is a bizhubb c224e
have used the standard menu/counter/display keypad/stop 00/stop 01 or should I say have tried to...
I get as far as display keypad - press stop and just get a double [error?] beep .. I can access main admin panel via net connection but cannot find service mode in there?

I have to replace transfer roller and fuser unit so need to reset those settings and believe it can only be done in service mode?

Any help would be gratefully appreaciated

thanks in advance

Admin* Apologies if in wrong area.

[tsbservice]

Hi Apologies I see this is an old issue but having a similar problem so didn't want to clutter up the forum with a new thread..

As title states can't access service mode.
Printer is a bizhubb c224e
have used the standard menu/counter/display keypad/stop 00/stop 01 or should I say have tried to...
I get as far as display keypad - press stop and just get a double [error?] beep .. I can access main admin panel via net connection but cannot find service mode in there?

I have to replace transfer roller and fuser unit so need to reset those settings and believe it can only be done in service mode?

Any help would be gratefully appreaciated

thanks in advance

Admin* Apologies if in wrong area.

Make video clip of what you're doing and maybe we can help.
But if CE password is lost/changed you are stuck to either reset tool or contact KM for reset code.

You can change them without resetting counters...

[Synthohol]

its supposed to beep, ignore the sound.

[copyman]

As tsb posted it's not necessary to reset counters when replacing consumables but I suspect your consumable messages aren't turned off and you have message to replace on display?

Have you read through this thread and tried any of the suggestions?

[computek]

Make video clip of what you're doing and maybe we can help.
But if CE password is lost/changed you are stuck to either reset tool or contact KM for reset code.

You can change them without resetting counters...

Hi thanks for your reply.. So I'm just using the standard method I researched online to enter service mode.. I can access the adminsitrative side via web interface and on machine but just cannot access service mode.
from what I can atain i should simply be able to press 'Stop' 00 then Stop 01 and it enters service mode. Or does this require to be enabled in some way first?

Edit: I'm following this method here
Enter Service Mode (Tech rep) Konica Minolta Bizhub C554e/C454e/C654e/C364e/C284e/C224e - YouTube

[zoool]

hi. this is a good method. u can do it faster if you like. u cam have to input a password to enter to service mode. on video they don't have pass on service mode. password can be 9272927292729272 4x9272
admin pass is not correct to enter the service.

[femaster]

from what I can atain i should simply be able to press 'Stop' 00 then Stop 01 and it enters service mode. Or does this require to be enabled in some way first?

As Synthohol has stated, ignore the beep and continue pressing the buttons.

[Mr Bo]

[QUOTE=jotunn;2046274]To be more accurate, procedure looks like:

Reference
To perform the CE Password Reset:
1. Press Menu
2. Touch [Counter].
3. Touch the following keys in this order
Stop -> 0 -> 0 -> Stop -> 0 -> 1
4. On your input password screen, touch the following keys in this order
Stop -> Clear


> I'm genuinely curious what your idea of helping is

I'm gonna use tools intended for this task Why use screwdriver as a hammer?

Attachment 51303

Dear Jotunn
I have 2 machines that have lost their passwords and are not getting proper support from Konica. Can you please help me restore. I send information :
S/N : AA6V041001894
MAC : 00:20:6B:F1:0B:AE
Request code: 7GGFH-PME3Y-M5549-XJ624-6PG3C-GG8YD-EMZQG-MYDFB

thank you