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  1. #1
    Senior Tech 250+ Posts
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    Konica c224 e can't access service mode

    A previous tech must have changed the service password. I have tried 9272 4 times and twice, 12345678 all that were suggested on the internet and then I'm allow me into the service mode. Is there any way to bypass the password or reset it. I have a c- f a14 code and need to get into the service mode to take care of it but I can't get past the password. Thanks

  2. #2
    Field Supervisor 500+ Posts Woxner's Avatar
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    Re: Konica c224 e can't access service mode

    Just use the trouble reset for now.
    If i remember right this one might need tech support to reset. Three things may take care of the code. Firmware, hdd reformatt mfp pwb.

  3. #3
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    Re: Konica c224 e can't access service mode

    you can do a data initialization from pendrive ane password will be standard

  4. #4
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: Konica c224 e can't access service mode

    Quote Originally Posted by DOE View Post
    A previous tech must have changed the service password. I have tried 9272 4 times and twice, 12345678 all that were suggested on the internet and then I'm allow me into the service mode. Is there any way to bypass the password or reset it. I have a c- f a14 code and need to get into the service mode to take care of it but I can't get past the password. Thanks
    Try to format HDD from admin mode before using reset tool(firmware).
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  5. #5
    Former KM Senior Tech 500+ Posts srvctec's Avatar
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    Re: Konica c224 e can't access service mode

    Quote Originally Posted by zoool View Post
    you can do a data initialization from pendrive ane password will be standard
    You can!? I thought the only way was a call to KM tech support.
    Started in the copier service business in the fall of 1988 and worked at the same company for 33.5 years, becoming the senior tech in 2004 but left to pursue another career on 4/29/22.

  6. #6
    Senior Tech 100+ Posts
    Konica c224 e can't access service mode


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    Re: Konica c224 e can't access service mode

    Quote Originally Posted by srvctec View Post
    You can!? I thought the only way was a call to KM tech support.
    Same here, every time I've called protech. Curious if that works

  7. #7
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    Re: Konica c224 e can't access service mode

    Quote Originally Posted by tmmdmmm View Post
    Same here, every time I've called protech. Curious if that works
    I went to trouble reset and it also had a key pad and I entered stop 00 stop 0 1 and it still wants a password. I reset the hard drive but can't format it without password. When I go into utility only consumables and 1 other box. No admin or user modes. Still have hard drive code. Easy fix if I could get past service password.

  8. #8
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: Konica c224 e can't access service mode

    Quote Originally Posted by DOE View Post
    I went to trouble reset and it also had a key pad and I entered stop 00 stop 0 1 and it still wants a password. I reset the hard drive but can't format it without password. When I go into utility only consumables and 1 other box. No admin or user modes. Still have hard drive code. Easy fix if I could get past service password.
    Can you enter admin mode via web connection?
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  9. #9
    Service Manager 5,000+ Posts
    Konica c224 e can't access service mode

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    Re: Konica c224 e can't access service mode

    Quote Originally Posted by DOE View Post
    A previous tech must have changed the service password. I have tried 9272 4 times and twice, 12345678 all that were suggested on the internet and then I'm allow me into the service mode. Is there any way to bypass the password or reset it. I have a c- f a14 code and need to get into the service mode to take care of it but I can't get past the password. Thanks
    I would use the reset tool to clear the CE password then you can troubleshoot the FA14 code etc.
    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




  10. #10
    Senior Tech 250+ Posts jotunn's Avatar
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    Re: Konica c224 e can't access service mode

    Make clear and readable photo of password reset code screen (with serial number and MAC address). Maybe I can help, if the machine have proper date/time set.

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