Konica c224 e can't access service mode

**DOE** · 01-03-2022

A previous tech must have changed the service password. I have tried 9272 4 times and twice, 12345678 all that were suggested on the internet and then I'm allow me into the service mode. Is there any way to bypass the password or reset it. I have a c- f a14 code and need to get into the service mode to take care of it but I can't get past the password. Thanks

**Woxner** · 01-03-2022

Just use the trouble reset for now.
If i remember right this one might need tech support to reset. Three things may take care of the code. Firmware, hdd reformatt mfp pwb.

**zoool** · 01-03-2022

you can do a data initialization from pendrive ane password will be standard

**tsbservice** · 01-03-2022

Originally Posted by DOE

A previous tech must have changed the service password. I have tried 9272 4 times and twice, 12345678 all that were suggested on the internet and then I'm allow me into the service mode. Is there any way to bypass the password or reset it. I have a c- f a14 code and need to get into the service mode to take care of it but I can't get past the password. Thanks

Try to format HDD from admin mode before using reset tool(firmware).

**srvctec** · 01-03-2022

Originally Posted by zoool

you can do a data initialization from pendrive ane password will be standard

You can!? I thought the only way was a call to KM tech support.

**tmmdmmm** · 01-04-2022

Originally Posted by srvctec

You can!? I thought the only way was a call to KM tech support.

Same here, every time I've called protech. Curious if that works

**DOE** · 01-04-2022

Originally Posted by tmmdmmm

Same here, every time I've called protech. Curious if that works

I went to trouble reset and it also had a key pad and I entered stop 00 stop 0 1 and it still wants a password. I reset the hard drive but can't format it without password. When I go into utility only consumables and 1 other box. No admin or user modes. Still have hard drive code. Easy fix if I could get past service password.

**tsbservice** · 01-04-2022

Originally Posted by DOE

I went to trouble reset and it also had a key pad and I entered stop 00 stop 0 1 and it still wants a password. I reset the hard drive but can't format it without password. When I go into utility only consumables and 1 other box. No admin or user modes. Still have hard drive code. Easy fix if I could get past service password.

Can you enter admin mode via web connection?

**copier tech** · 01-04-2022

Originally Posted by DOE

A previous tech must have changed the service password. I have tried 9272 4 times and twice, 12345678 all that were suggested on the internet and then I'm allow me into the service mode. Is there any way to bypass the password or reset it. I have a c- f a14 code and need to get into the service mode to take care of it but I can't get past the password. Thanks

I would use the reset tool to clear the CE password then you can troubleshoot the FA14 code etc.

**jotunn** · 01-04-2022

Make clear and readable photo of password reset code screen (with serial number and MAC address). Maybe I can help, if the machine have proper date/time set.