Develop Ineo +224 - Error C-E401 and faulty menu

**Locke** · 01-12-2022

Hello.
I am fresh on the forum, but so happy to see such active community that deals with MFPs.
I'm new in the industry, mostly dealing with Sharp, but sometimes Minolta as well.
In the workshop we have a semi-dead Ineo +224 (color).
It originally came with an issue we eere trying to solve, we were unable to enter Utility from the menu, or Counter, whenever you click on those buttons the machine beeps twice and cant enter those menus.
Upon factory reset, that issue was still there and also an Error code appeared E401.
I am unable to find anything online regarding this error code, searched a lot, as if it doesn't exist.
Is someone familiar with this issue? Why can't we enter Utility menu or see the counters from the user menu?
Someone suggested a firmware reflash, but I can't find it online and don't have access to Develop technician site.
Maybe complete firmware and software rewrite would help?
Really strange issue that none of the technicians there ever saw.
It is a fine machine, old but barely used.
Any help or suggestion would be great.
Cheers

**blackcat4866** · 01-12-2022

Does it have a finisher? If yes, I'd troubleshoot by removing the finisher, then performing an System Error Clear.

I'm not sure what I'd do next, if that worked. =^..^=

**Locke** · 01-12-2022

Originally Posted by blackcat4866

Does it have a finisher? If yes, I'd troubleshoot by removing the finisher, then performing an System Error Clear.

I'm not sure what I'd do next, if that worked. =^..^=

Nope, no finisher, a barebones machine.
I don't think the HDD in the machine is otiginal from factory, it is a 160GB Hitachi, maybe someone tried to replace the HDD and now the software is missing? There are some animation and video files on it, like on a normal Minolta, but the actual disk I don't think it's from that device.
Clearin the trouble codes work until your reboot a couple of times, then it shows up again...
Strange issue, and it came up on its own, the machine worked fine and one day you just couldn't get into Utility or Counters menu, at least that's what the previous user said.
Anyways, thanks for the input, we'll keep trying.
Oh, and btw, changing the screen didn't help, but that was a longshot anyways, to me it 100% seems like a SW/FW issue.

**tsbservice** · 01-12-2022

Put another HDD this one is out of spec. Probably 320GB and machine will use 250. Make logical format from service menu. Firmware isn't a must. You will have red light blinking forever as machine will ask for missing movie data. I found this error in new I series manual but it leads to Baseboard or CPU board.

**Synthohol** · 01-12-2022

what do you mean by factory reset?
initialization from service mode or running a reset firmware?
if the latter, try entering in the correct machine and type from booting with a FW stick.
good luck

**Locke** · 01-13-2022

Originally Posted by Synthohol

what do you mean by factory reset?
initialization from service mode or running a reset firmware?
if the latter, try entering in the correct machine and type from booting with a FW stick.
good luck

Reset from service mode, not firmware stick. We don't have access to Minolta or Develop tech portal so can't do that.
I will google the current fw version on the machine and see if maybe I can find a FW to download outside the official channels.

**Phil B.** · 01-13-2022

Originally Posted by Locke

Hello.
I am fresh on the forum, but so happy to see such active community that deals with MFPs.
I'm new in the industry, mostly dealing with Sharp, but sometimes Minolta as well.
In the workshop we have a semi-dead Ineo +224 (color).
It originally came with an issue we eere trying to solve, we were unable to enter Utility from the menu, or Counter, whenever you click on those buttons the machine beeps twice and cant enter those menus.
Upon factory reset, that issue was still there and also an Error code appeared E401.
I am unable to find anything online regarding this error code, searched a lot, as if it doesn't exist.
Is someone familiar with this issue? Why can't we enter Utility menu or see the counters from the user menu?
Someone suggested a firmware reflash, but I can't find it online and don't have access to Develop technician site.
Maybe complete firmware and software rewrite would help?
Really strange issue that none of the technicians there ever saw.
It is a fine machine, old but barely used.
Any help or suggestion would be great.
Cheers

Maybe put in a request in the ' Manual Request ' forum.

Most guys that have the firmware like to see a contributor badge on the profile of the one requesting it.
Go to the home page it will lead you to the spot where you can donate.
A small donation will go to keeping CTN up n running.
Nothing goes to the tech.
Now some here SELL firmware ( about $30usd.

You choose what road you take on that.

Sent from my SM-G960U using Tapatalk