c284e with No Animation Guide Available issue.

[copiertec]

We had a new customer call with "No animation Guide Available" They cleared the hdd by watching some video. We went out there and installed Movie data A5C10y0-C00-G00-30 and still get the message. When we force a jam this is the image we get when the copier is jammed, but no animation. Any ideas?IMG_20220112_110836681_2.jpg

[Synthohol]

If you still get the animation message load it again and watch the screen for "complete" and reboot.
The version should show in the row.

[copiertec]

If you still get the animation message load it again and watch the screen for "complete" and reboot.
The version should show in the row.

I will re-flash it again. Thank you.

[tsbservice]

We had a new customer call with "No animation Guide Available" They cleared the hdd by watching some video. We went out there and installed Movie data A5C10y0-C00-G00-30 and still get the message. When we force a jam this is the image we get when the copier is jammed, but no animation. Any ideas?IMG_20220112_110836681_2.jpg

I'm not sure but I may gave you an old or even wrong version(this is the only one I have for that model).

@ Synt - can you check Please.

[patrickjlc]

Do you need the animation? I have a couple of 364e and 454e with the orange blinking light and no animation guide and they are working fine, granted this are in a self service mode, but try reloading the firmware.

Also you can get rid of the burning message on service mode.

Sent from my motorola one 5G UW using Tapatalk

[Synthohol]

Sent him a pm

[cruis]

I need a start-up help. Where can I find the Media Data files (A5C10y0-C00-G00-30) for the C284e in Knova? Something is different here.

Update: I just learned that I have to search for "Initial". Now I have found it.