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  1. #1
    Senior Tech 250+ Posts
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    C364e waste toner leak

    Hello,

    I have one C364e the wasted toner couldn't be flowed into waste toner box, mostly leak around the port of that box.
    I replace a new box however the same issue occur, how to fix it?

  2. #2
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: C364e waste toner leak

    Quote Originally Posted by jwai View Post
    Hello,

    I have one C364e the wasted toner couldn't be flowed into waste toner box, mostly leak around the port of that box.
    I replace a new box however the same issue occur, how to fix it?
    Which port, they have 9 you know
    Most common although I didn't see it some seal is damaged or spring isn't opening port enough.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  3. #3
    Service Manager 5,000+ Posts
    C364e waste toner leak

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    Re: C364e waste toner leak

    Quote Originally Posted by jwai View Post
    Hello,

    I have one C364e the wasted toner couldn't be flowed into waste toner box, mostly leak around the port of that box.
    I replace a new box however the same issue occur, how to fix it?
    Are you using a genuine Konica Minolta box? Even the compatible boxes are rubbish like the toner.
    Let us eat, drink, and be merry, because tomorrow we may die!

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  4. #4
    Certified Konica Expert 2,500+ Posts
    C364e waste toner leak

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    Re: C364e waste toner leak

    saw a similar issue today, the corrugated rubber hose from the hopper to the DV unit was kinked and falling off the tube. toner was spilling all over the WTB
    We know a thing or two because we've seen a thing or two.
    Also don't ask me for files without a contributor badge.

  5. #5
    Service Manager 2,500+ Posts
    C364e waste toner leak


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    Re: C364e waste toner leak

    There were issues with the prior series (C220-C360) "main" waste toner port clogging and making loud gear grinding noise, but not that common with this series.

    What have you done so far besides replacing waste box? Would be nice to know if you vac'd out the recycle port on copier, etc, etc ???

    How many clicks on the machine?

  6. #6
    Senior Tech 250+ Posts Drivee's Avatar
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    Re: C364e waste toner leak

    The foam which seal waste bottle and waste port is worm out. Change that part or make re foam. cut some new foam and glue there if that part is not available.

    @copier tech

    Not all AM toner and waste bottle are rubbish's. For example, I just clean OEM waste bottle and regarding toners. Regarding toner, just bay toner which is well known, from big factories, big brands. They are all made following ISO standard.
    For example, I know AM toner which is better then OEM. From all aspects!

  7. #7
    Service Manager 1,000+ Posts Gift's Avatar
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    Re: C364e waste toner leak

    Quote Originally Posted by Drivee View Post
    The foam which seal waste bottle and waste port is worm out. Change that part or make re foam. cut some new foam and glue there if that part is not available.

    @copier tech

    Not all AM toner and waste bottle are rubbish's. For example, I just clean OEM waste bottle and regarding toners. Regarding toner, just bay toner which is well known, from big factories, big brands. They are all made following ISO standard.
    For example, I know AM toner which is better then OEM. From all aspects!
    What's AM? Funny is that we're currently receiving Katun toner from KM due to the production shortage / factory shutdown. Beside that I mostly made bad experiences, that's why I'm happy to check out the Katun stuff with KM blessing. Regarding waste toner I never had issues with compatible stuff from various sources (except some probs with C452 ages ago).

  8. #8
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    Re: C364e waste toner leak

    I use genuine waste toner box.
    I checked the conjunction between the pipe from transfer belt cleaning section and port of waste box is ok, disassemble DCPU and PH unit, clean interior.

  9. #9
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: C364e waste toner leak

    Either replace the Seal (p/n A0ED363301) or the Waste Toner Pipe (p/n A0EDF36001).
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  10. #10
    Service Manager 500+ Posts femaster's Avatar
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    Re: C364e waste toner leak

    Quote Originally Posted by Gift View Post
    What's AM?
    After Market.
    A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager.
    My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...

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