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  1. #1
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    Ineo+ 224e/ KM c224e TPM initialization

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    Ineo+ 224e/ KM c224e TPM initialization

    Hi

    I have this Develop Ineo+ 224e that have been stuck after we moved it to a new location. First it wanted a serial number. After i did fix that trough the service menu i get "TPM chip has been changed. Initialize TPM settings.". After some reading here i guess the small CMOS battery is dead and after power was off during the move made the printer unusable.

    I have change the battery now and from what i can read here on the forum, i need to reset the machine and install a new firmware. But i am a bit stuck at the firmware part. It will take KM Firmware from the Service USB port. But getting the right firmware have grind me to a halt. A guide i have been following mention it have to be the latest GDL for my machine.

    Any tips with these battery replacement and FW recovery? With the right firmware i should have enough documentation to complete this repair.

  2. #2
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    Ineo+ 224e/ KM c224e TPM initialization

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    Re: Ineo+ 224e/ KM c224e TPM initialization

    Hello colleague, you need to update the GHV-M1 version to prevent future defects after changing the battery as you mentioned here.
    But it's a little hard to get these 2 FW GDL and the GHV by the way.
    Good luck and let's wait for the expert of this Forum to help you since you are a CONTRIBUTOR.
    Attached Images Attached Images

  3. #3
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    Ineo+ 224e/ KM c224e TPM initialization

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    Re: Ineo+ 224e/ KM c224e TPM initialization

    Have tried to use 2 different methods to recover the machine. Ht first was this Guide1 and the second was almost the same but here the reset tool was used after firmware update. The firmware i am using is A5C10Y0-F000-GDR-M1

    When the MFP wants to recover data (Error C-D390) it gets stuck after i press yes. I have tried to let it run for some hrs but nothing changes from recovery animation. When i force reboots when it is stuck, i get another recovery error C-D363. When i press yes it completes with no errors. But then i get back to the "TPM initialization" and no print or scanner options.

    I have also tried to check if the HDD is functional and have done a format. I might fear it is the SSD that is faulty, but i hope some here knows whats happens here.

  4. #4
    Service Manager 1,000+ Posts Gift's Avatar
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    Re: Ineo+ 224e/ KM c224e TPM initialization

    Quote Originally Posted by Boroko View Post
    Have tried to use 2 different methods to recover the machine. Ht first was this Guide1 and the second was almost the same but here the reset tool was used after firmware update. The firmware i am using is A5C10Y0-F000-GDR-M1

    When the MFP wants to recover data (Error C-D390) it gets stuck after i press yes. I have tried to let it run for some hrs but nothing changes from recovery animation. When i force reboots when it is stuck, i get another recovery error C-D363. When i press yes it completes with no errors. But then i get back to the "TPM initialization" and no print or scanner options.

    I have also tried to check if the HDD is functional and have done a format. I might fear it is the SSD that is faulty, but i hope some here knows whats happens here.
    Some people reportet that it might be necessary to rund the reset tool a couple of times. I think we also had one or two cases with faulty SSDs we had to replace but at that time we didn't knew about the "multiple-run" reset tool method.

  5. #5
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    Ineo+ 224e/ KM c224e TPM initialization

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    Re: Ineo+ 224e/ KM c224e TPM initialization

    Quote Originally Posted by Gift View Post
    Some people reportet that it might be necessary to rund the reset tool a couple of times. I think we also had one or two cases with faulty SSDs we had to replace but at that time we didn't knew about the "multiple-run" reset tool method.
    Is that before or after FW update?. I have done 3 reset before FW update but not multiple resets after a FW update.

  6. #6
    Service Manager 1,000+ Posts Gift's Avatar
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    Re: Ineo+ 224e/ KM c224e TPM initialization

    Quote Originally Posted by Boroko View Post
    Is that before or after FW update?. I have done 3 reset before FW update but not multiple resets after a FW update.
    I can't tell for shure but I think it was before the update, guess the threads still exists so you might and dig a little. I find it easier to search via google like "tpm error site:copytechnet.com" instead of using the forum search function.

  7. #7
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    Ineo+ 224e/ KM c224e TPM initialization

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    Re: Ineo+ 224e/ KM c224e TPM initialization

    Wonder if i use the reset tool wrong. They mention to use it 3 times.
    Is this the procedure ?
    - Reset USB be in the service port
    - Power on
    - After the data initialization screen pops up, i power off.
    - And do that 2 more times.
    And then continue with F/W update.

    Or am i missing something?
    Last edited by Boroko; 03-29-2022 at 01:14 PM.

  8. #8
    Supervisor de Campo
    Ineo+ 224e/ KM c224e TPM initialization

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    Re: Ineo+ 224e/ KM c224e TPM initialization

    Check your PMS
    An Instruction Bulletin follows.
    Congratulations on being a Forum Contributor.

  9. #9
    Service Manager 1,000+ Posts Gift's Avatar
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    Re: Ineo+ 224e/ KM c224e TPM initialization

    Quote Originally Posted by Boroko View Post
    Wonder if i use the reset tool wrong. They mention to use it 3 times.
    Is this the procedure ?
    - Reset USB be in the service port
    - Power on
    - After the data initialization screen pops up, i power off.
    - And do that 2 more times.
    And then continue with F/W update.

    Or am i missing something?
    THis is the proper procedure from the tool describtion:

    1.Copy "A145FW.tar" in the root folder of USB flash memory.
    2.Install the USB flash memory into USB slot for FW download.
    3.Turn the main SW ON.
    4."Data initialization completed!" is shown.
    5.Turn the main SW OFF.
    6.Pull the USB flash memory out of MFP
    7.Turn the main SW ON.
    8.C-D390 is shown on the operation panel, and please wait until "Restore" button is shown
    because Auto trouble reset function may perform maximun two times.
    9.Touch the "Restore" button to restore the data from SSD board to MFP board.
    10.Turn the main SW OFF.

  10. #10
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    Ineo+ 224e/ KM c224e TPM initialization

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    Re: Ineo+ 224e/ KM c224e TPM initialization

    Quote Originally Posted by Gift View Post
    THis is the proper procedure from the tool describtion:

    1.Copy "A145FW.tar" in the root folder of USB flash memory.
    2.Install the USB flash memory into USB slot for FW download.
    3.Turn the main SW ON.
    4."Data initialization completed!" is shown.
    5.Turn the main SW OFF.
    6.Pull the USB flash memory out of MFP
    7.Turn the main SW ON.
    8.C-D390 is shown on the operation panel, and please wait until "Restore" button is shown
    because Auto trouble reset function may perform maximun two times.
    9.Touch the "Restore" button to restore the data from SSD board to MFP board.
    10.Turn the main SW OFF.
    I never succeed with step 9 as it never complete after i press restore. Have let it be for 12hrs but it just keep the load animation.

    Itdiniz PM me with a SSD firmware downgrade instructions i will try next.

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