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  1. #1
    RTFM!! 2,500+ Posts allan's Avatar
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    C3350i J-1101 J-1102

    Hi guys.

    This C3350i machines are driving me mad. Getting paper feed jams where the paper will go past the registration section and jam infront of the fuser giving J-1102. It seem that it does not detect the paper leaving the tray else i get J-1101 where the paper gets stuck at the registration roller.

    I have changed out both the feed and registration clutch and the paper feed and registration sensor.
    What am i missing here?

    Also the on the DF it does not seem to eject the paper completely.

    Any help will be appreciated.
    Whatever

  2. #2
    Field Supervisor 500+ Posts Woxner's Avatar
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    Re: C3350i J-1101 J-1102

    The df has a bulletin on the exit gear and spring. as far as the feeding goes i have replace the entire feed unit to get rid of the 1102. they had some bad clutchs.

  3. #3
    Field Supervisor 500+ Posts Woxner's Avatar
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    Re: C3350i J-1101 J-1102

    here is the bulletin
    Attached Files Attached Files

  4. #4
    Field Supervisor 500+ Posts Woxner's Avatar
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    Re: C3350i J-1101 J-1102

    one more for j 1101/2
    Attached Files Attached Files

  5. #5
    Senior Tech 100+ Posts suomi's Avatar
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    Re: C3350i J-1101 J-1102

    Quote Originally Posted by Woxner View Post
    one more for j 1101/2
    This is the right solution.

  6. #6
    Technician elmaligno's Avatar
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    Re: C3350i J-1101 J-1102

    Quote Originally Posted by Woxner View Post
    one more for j 1101/2
    That is the real cause, I am sure about it

  7. #7
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    Re: C3350i J-1101 J-1102

    Quote Originally Posted by Woxner View Post
    The df has a bulletin on the exit gear and spring. as far as the feeding goes i have replace the entire feed unit to get rid of the 1102. they had some bad clutchs.
    What he said I have tried piecemeal to no avail. the whole unit seems to be the answer.

  8. #8
    RTFM!! 2,500+ Posts allan's Avatar
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    Re: C3350i J-1101 J-1102

    Quote Originally Posted by Woxner View Post
    here is the bulletin

    Hey thanks for the bulletin. That one is to fix an image quality issue.
    Do you have the one for the paper exit issue? That would be super handy.
    Whatever

  9. #9
    RTFM!! 2,500+ Posts allan's Avatar
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    Re: C3350i J-1101 J-1102

    Hey thanks a ton for the docs.
    Unfortunately not the issue with these 2 machines. The readings are both less than 3K and about 2 years old.
    The rubber dampers are in perfect shape.

    I don't like the idea of a plastic shaft used on the separation roller assy on tray. It makes a screeching noise when feeding. The separation roller seemed a bit stiff to me, but after changing the limiters and springs the result stayed the same.

    Always the small machines that gives me hell. KM can not figure out an A4 footprint machine. Why??
    Whatever

  10. #10
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: C3350i J-1101 J-1102

    Quote Originally Posted by allan View Post
    Hey thanks a ton for the docs.
    Unfortunately not the issue with these 2 machines. The readings are both less than 3K and about 2 years old.
    The rubber dampers are in perfect shape.

    I don't like the idea of a plastic shaft used on the separation roller assy on tray. It makes a screeching noise when feeding. The separation roller seemed a bit stiff to me, but after changing the limiters and springs the result stayed the same.

    Always the small machines that gives me hell. KM can not figure out an A4 footprint machine. Why??
    That's why they desided to go with Brother(bizhub 5020i)
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

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