I would not be overly pushing Toshiba for turnarount times. We have an order of 40 devices that was placed back in May, have not receieved any to date! We now are on the cusp of losing these customers to other competitors. Our sales team have been informed not to sell any more of this brand until we fulfil the backorders.
Its a real shit show out there right now!!
However, KM don't launch new model for successor, current i series is working over 4 years.
We were told black & white copiers would have the longest wait times for shipping and that has proven to be true.
KM has offered to ship us the same speed color model as a replacement at no additional cost, but not all of our customers have taken that offer.
I have been waiting 10 months for a C300i that I sold to a customer. We were told the C360i was readily available, but good luck on the C300i.
Has anyone else been taking them up on the color replacement for the B&W models?
A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
Blessed are they who can laugh at themselves, for they shall never cease to be amused.
I don't reply to private messages from end users.
As of right now....still have C250I machines on backorder from November & December 2021. One customer has bailed already. One has a loaner we aren't charging for, except supplies. They are about ready to bail, but nothing else we can do. Konica says it's on the 'priority list', but pretty sure that's what they are telling everyone.
Bookmarks