270GSM wont feed through bypass C300i

**rrrohan** · 05-30-2022

Have not been able to get any C300i to feed customers 270GSM card stock through bypass tray but its ok from tray 1.

The pickup roller doesnt slip on paper it just doesnt spin. Works fine on other stock though and copier is brand new.

if i totally remove sep roller but leave the guide install it feeds fine but would limit them to only a single page in tray at a time.

I tried cutting a loop or so out of sprint to allow it a larger gap but didnt help.

any idea?

or should i just try taking more off the spring? I really thought the new pickup assy would of worked much better than previous generations but surprisingly this card stock went through the old 8 series fine

**and** · 05-30-2022

You have see this ?
The paper JAM may occur from the bypass tray (PSKM_BT2013209EN) Bypass Tray pickup Roller.pdf

**rrrohan** · 05-30-2022

thanks ill try this part

**Gift** · 05-30-2022

+ use the previous generation sep roller

**blackcat4866** · 05-30-2022

Originally Posted by rrrohan

... The pickup roller doesn't slip on paper it just doesn't spin...

You can stop right there. Focus on the pickup roller drive, clutch or one-way. A simple test is to reach into the slot with your finger and roll the pickup tire one-direction, then the other to see if that one-way is slipping. =^..^=

**suomi** · 05-31-2022

The new bypass is simply worse than the old version on thick paper.

**Gift** · 05-31-2022

Originally Posted by suomi

The new bypass is simply worse than the old version on thick paper.

Yeah we had to modify some because the thick paper wont't pass the sep roller. Our first attempt was using a corrugated rubber roller for pickup and fiddling around with the sep roller assy - that worked "okay-ish". Final solution was just a downgrade to the old style sep roller.

**rrrohan** · 02-03-2023

Originally Posted by Gift

+ use the previous generation sep roller

I just tried this on another customers copier having same issue as my previous customer and now its working like a charm.

i noticed the i series sep roller is clutchless compared to the one way spring on the 8 series. might start doing this to all i series at runup