Thanks Thanks:  0
Likes Likes:  0
Dislikes Dislikes:  0
Results 1 to 5 of 5
  1. #1
    Senior Tech 250+ Posts
    Join Date
    Mar 2010
    Location
    Lancaster Ohio
    Posts
    254
    Rep Power
    28

    Konica c224e won’t fax

    I put originals in doc feed, dial number and I can hear it dial and other fax rings but when it picks up my screen goes back to fax screen and it never scans my originals and no error or confirmation page. It does come up and say do you want to send and I say yes but still never scans originals or sends them. Any ideas

  2. #2
    Service Manager 5,000+ Posts


    copier tech's Avatar
    Join Date
    Jan 2014
    Location
    London
    Posts
    6,734
    Rep Power
    159

    Re: Konica c224e won’t fax

    Quote Originally Posted by DOE View Post
    I put originals in doc feed, dial number and I can hear it dial and other fax rings but when it picks up my screen goes back to fax screen and it never scans my originals and no error or confirmation page. It does come up and say do you want to send and I say yes but still never scans originals or sends them. Any ideas

    Does this only happen to only number ? Maybe try sending to another fax enabled device ?


    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




  3. #3
    Aging Tech 5,000+ Posts


    copier addict's Avatar
    Join Date
    Jul 2013
    Location
    Diamond
    Posts
    8,187
    Rep Power
    225

    Re: Konica c224e won’t fax

    Quote Originally Posted by DOE View Post
    I put originals in doc feed, dial number and I can hear it dial and other fax rings but when it picks up my screen goes back to fax screen and it never scans my originals and no error or confirmation page. It does come up and say do you want to send and I say yes but still never scans originals or sends them. Any ideas

    I would go into service mode and fax settings and initialise the fax.
    I have never had this affect the address book, but I always export it to a thumb drive first anyway, just in case.
    Also, make sure the marketing area is set correctly

  4. #4
    Service Manager 1,000+ Posts
    Join Date
    Mar 2017
    Posts
    1,303
    Rep Power
    64

    Re: Konica c224e won’t fax

    Try to send w/o using off hook..Let the machine try and fax without you needing to say "go ahead"..This may be as simple as one I had a few weeks ago..They were doing the same thing, just never hitting the start button..Once I explained that off hook sending was not normal, they have not called back in. E

  5. #5
    Service Manager 2,500+ Posts



    Join Date
    Sep 2005
    Location
    South Jersey
    Posts
    3,120
    Rep Power
    107

    Re: Konica c224e won’t fax

    Make sure set to right country in service mode.

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here