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  1. #1
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    Konica Minolta C364e Hangs at boot logo

    I was printing, when d office power go off and immediately go on and off again. D next morning i try to power On the Machine, it will just show the 1st logo and hang dea for about 2 to 3 mins, it will go off and restart its self. I try going in to trouble reset dsame not even going into d trouble reset just hang on d 1st logo. Pls any solution?

  2. #2
    Field Supervisor 500+ Posts Woxner's Avatar
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    Re: Konica Minolta C364e Hangs at boot logo

    Reload firmware may have been corupted

  3. #3
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: Konica Minolta C364e Hangs at boot logo

    Replace SSD board.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  4. #4
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    Re: Konica Minolta C364e Hangs at boot logo

    Quote Originally Posted by Woxner View Post
    Reload firmware may have been corupted
    How can i reload the firmware, i can't even go into trouble reset menu

  5. #5
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    Re: Konica Minolta C364e Hangs at boot logo

    Quote Originally Posted by tsbservice View Post
    Replace SSD board.
    i will try dis. Thanxs

  6. #6
    Service Manager 5,000+ Posts
    Konica Minolta C364e Hangs at boot logo

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    Re: Konica Minolta C364e Hangs at boot logo

    Quote Originally Posted by Engr.Deen View Post
    How can i reload the firmware, i can't even go into trouble reset menu
    You load the firmware onto a USB pen drive. You don't need to enter CE mode to update.

    There is a also a SSD update you could try that first before ordering a new SSD board.
    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




  7. #7
    Senior Tech 250+ Posts
    Konica Minolta C364e Hangs at boot logo

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    Re: Konica Minolta C364e Hangs at boot logo

    Quote Originally Posted by Engr.Deen View Post
    I was printing, when d office power go off and immediately go on and off again. D next morning i try to power On the Machine, it will just show the 1st logo and hang dea for about 2 to 3 mins, it will go off and restart its self. I try going in to trouble reset dsame not even going into d trouble reset just hang on d 1st logo. Pls any solution?
    I'd first start by removing everything not directly needed, e.g. Scanner Unit, Finisher, extra RAM Modules etc. Then try to boot. If this does not work, try to reinstall Firmware with the usual Procedure. Dont give up on the first try, some Machines will have you try 10-20 Times but eventually work. If you have a spare SSD Board, replace it.
    Worst Case would be to check the Power Supply after the first connector and check how much voltage comes through. If its less than 230V/110V, your Machines is pretty much death. But do not try to measure this if you dont know what you are doing as you can easily hurt yourself badly and in the worst event even kill yourself. Get someone who knows what they're doing for this or just replace the whole Machine

  8. #8
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    Re: Konica Minolta C364e Hangs at boot logo

    Quote Originally Posted by copier tech View Post
    You load the firmware onto a USB pen drive. You don't need to enter CE mode to update.

    There is a also a SSD update you could try that first before ordering a new SSD board.
    pls i need d firmware, can u help me with it

  9. #9
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    Re: Konica Minolta C364e Hangs at boot logo

    Quote Originally Posted by techsxge View Post
    Worst Case would be to check the Power Supply after the first connector and check how much voltage comes through. If its less than 230V/110V, your Machines is pretty much death.
    Could you explain this more, what first connector?

  10. #10
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    Re: Konica Minolta C364e Hangs at boot logo

    Nice list to know

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