I did an install for a fairly large investment firm once. I was given a booklet filled with pre-configuration instructions. Approx... 16 pages. The hilarious part was after following all the instructions, the local I.T. contact wanted me to set up all the print drivers and SMB scanning myself, even though their domain had everything locked down without administrator privilege. He didn't seem to understand why I couldn't just get on all the computers in his network and install whatever software I needed to install. I asked him if he had a server that he would like me to help him install the drivers on so that he could share them out over the domain. He had no idea what I was talking about. I wonder how much that guy got paid...
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