What is the most secure / complex MFP installation you did?

[techsxge]

After reading through some Threads here i was wondering what is the most secure / complex MFP installation you did on customers site?
I've read everything from People just plug in the Power for the Machine and leave the customer alone to People doing full network installs and everything.

Has anyone ever had to deal with high IT-Security Standards at a Customer and would share his experience?

I personally did some installations on 1k+ users office and they had some security measurements that imprested our whole IT since we're usually dealing with 50-100 Users.

[emujo2]

Hands down would be any military site using a CAC/PIV solution..There are so many check boxes that must be checked off to get these site working correctly..I had another Equitrac follow me account that would not use badges..it was not that difficult for me to set up, but the users hated having to enter their network credentials to do anything at all. E

[KenB]

Hands down would be any military site using a CAC/PIV solution..There are so many check boxes that must be checked off to get these site working correctly..I had another Equitrac follow me account that would not use badges..it was not that difficult for me to set up, but the users hated having to enter their network credentials to do anything at all. E

X2 on both of these!

CAC / PIVis a total PITA from the word “go”.

I have a Ricoh Streamline customer now with about 20 out of 60 machines where the users have to enter a 10 digit numeric only PIN to use any function. They have no control over what the PIN is, as it is system generated. Supposedly they are ordering card readers and cards, as the users have no other use for cards in their environments.

[copyman]

The FAA Tech Center. Had to be escorted by security and they stayed by me the whole install and then escorted me out. Oh yea forgot they had to x-ray & search tool bag plus walk dogs around van sniffing for explosives.

Their own IT people connected it to network.

[techsxge]

The FAA Tech Center. Had to be escorted by security and they stayed by me the whole install and then escorted me out. Oh yea forgot they had to x-ray & search tool bag plus walk dogs around van sniffing for explosives.

Their own IT people connected it to network.

holy moly i would've thought that agencies like that got their own in-house service for this, no way you can count them as your client you lucky fella

[emujo2]

I forgot about this one..lol

Scientology HQ..Walk in and announce my presence and why I'm there. They go fetch "Laddie" (his real name) Laddie proceeds to be my shadow for the next 45 min..He is never more that 2 feet away..My phone goes off and he says I can't take calls in here unless it's on speaker. He follows me out to my car to retrieve parts, then back on my ass again, he gathers up all used parts and test copies, nothing can be thrown into trash w/o his managers approval....Any time I drive by the office I yell out the window that they are a bunch of loonies..E

[techsxge]

X2 on both of these!

CAC / PIVis a total PITA from the word “go”.

I have a Ricoh Streamline customer now with about 20 out of 60 machines where the users have to enter a 10 digit numeric only PIN to use any function. They have no control over what the PIN is, as it is system generated. Supposedly they are ordering card readers and cards, as the users have no other use for cards in their environments.

I have a client that has 40 MFP's over 5 different locations where the workers switch workplace all the time so we did a network just for the MFP's and installed a card reader to it 2 years ago and i am there frequently for maintenance and every worker there thanks me for the idea of the card reader and cards. Can just recommend that

[techsxge]

I forgot about this one..lol

Scientology HQ..Walk in and announce my presence and why I'm there. They go fetch "Laddie" (his real name) Laddie proceeds to be my shadow for the next 45 min..He is never more that 2 feet away..My phone goes off and he says I can't take calls in here unless it's on speaker. He follows me out to my car to retrieve parts, then back on my ass again, he gathers up all used parts and test copies, nothing can be thrown into trash w/o his managers approval....Any time I drive by the office I yell out the window that they are a bunch of loonies..E

sounds like one of our trainees
But yo that actually sounds weird for a customer

[Synthohol]

There is a soda bottling company I service that has a 20 page document on the setup settings.
It's bizhub secure but extra steps. Like each machine takes an hour just to configure the damn thing.

[emujo2]

What really sucks is the only reason it's taking 1-2 hours to set them up, is because some solutions guy doesn't want to do it themselves and forces the tech to work through the control panel..Like it's services responsibility to ensure a SSL cert is created..E