Results 1 to 7 of 7
  1. #1
    Senior Tech 250+ Posts
    Bizhub 554e admin password


    Join Date
    Oct 2008
    Location
    Manchester, NH
    Posts
    435
    Rep Power
    34

    Bizhub 554e admin password

    I am not a Konica Minolta tech, but I am a tech. My company took a Bizhub 554e in as a lease return and I managed to do an overwrite to get rid of any information.
    Now, when it reboots, it says to enter the encryption passcode or format the HDD. I tried getting into the administrator settings, but cannot. Tried clients password, the default password for the machine and other default passwords for Konica. Am I missing something? Is there something I can do to get this machine to pass paper?

    Thank you for any help.

  2. #2
    Service Manager 5,000+ Posts tsbservice's Avatar
    Join Date
    May 2007
    Posts
    5,611
    Rep Power
    240

    Re: Bizhub 554e admin password

    Do logical format of HDD.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  3. #3
    Aging Tech 5,000+ Posts
    Bizhub 554e admin password

    copier addict's Avatar
    Join Date
    Jul 2013
    Location
    Diamond
    Posts
    8,301
    Rep Power
    228

    Re: Bizhub 554e admin password

    When you do a data clear the admin password resets to 1234567812345678

  4. #4
    Service Manager 500+ Posts femaster's Avatar
    Join Date
    May 2011
    Location
    A Small City in MI
    Posts
    803
    Rep Power
    48

    Re: Bizhub 554e admin password

    Quote Originally Posted by MHeon71 View Post
    I am not a Konica Minolta tech, but I am a tech. My company took a Bizhub 554e in as a lease return and I managed to do an overwrite to get rid of any information.
    Now, when it reboots, it says to enter the encryption passcode or format the HDD. I tried getting into the administrator settings, but cannot. Tried clients password, the default password for the machine and other default passwords for Konica. Am I missing something? Is there something I can do to get this machine to pass paper?

    Thank you for any help.
    If you know how to get into service mode, you can change the admin password to whatever you want from within there. This way you can access the format option from within the admin screen. There is also a way to format the HDD from within service mode, but from my experience when you get the message to format or enter the encryption passcode right after booting, formatting from inside service mode usual won't clear that. You have to do it through the admin menu first.
    A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager.
    My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...

  5. #5
    Senior Tech 100+ Posts
    Bizhub 554e admin password


    Join Date
    Apr 2021
    Location
    Lake Tahoe, California
    Posts
    154
    Rep Power
    8

    Re: Bizhub 554e admin password

    Quote Originally Posted by tsbservice View Post
    Do logical format of HDD.
    If you overwrote it via Mode 1+, then this message is standard and you need to get into SM and Logical like tsb said. Regardless of how you overwrote it this is the likely solution anyway.
    As someone else listed above, Mode 1 doesn't change the SM password. It'll be whatever you had it as prior

  6. #6
    Senior Tech 250+ Posts
    Bizhub 554e admin password


    Join Date
    Oct 2008
    Location
    Manchester, NH
    Posts
    435
    Rep Power
    34

    Re: Bizhub 554e admin password

    Thank you, it worked. I did the 1-8 twice and format HDD in admin mode.

  7. #7
    Service Manager 1,000+ Posts
    Join Date
    Mar 2017
    Posts
    1,306
    Rep Power
    64

    Re: Bizhub 554e admin password

    You are dealing with Bizhub Secure..This option locks the drive to the machine, encrypts and/or overwrites any data stored on it..It is meant to be difficult to remove without the password (20 character) used when enabled..You cannot remove this in admin mode. I believe the drive must be physically formated multiple times.. This keeps any sensitive data from being accessed.. I would hope you learn form this and check before you buy any more off lease machines, or require the dealer to disable the function. E

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here