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Thread: C224e

  1. #1
    Service Manager 2,500+ Posts
    C224e


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    C224e

    Think I've read something about this on forum before but cannot find anything. Customer called and said they had power outage and now copier is locked up. I had them do a trouble reset over the phone, unplug power cord and wait an hour before turning back on. Got the machine to come to ready and blue print light but nothing happens. Lift adf and place original on glass and exp lamp lights but does not scan when print button pressed. Also menu button not working to get into service mode to see if any codes.

    Haven't personally looked at machine yet, going there tomorrow and was going to try firmware or reset firmware first. Then maybe the MFP board?

    Any other ideas appreciated.

    Thanks in advance

  2. #2
    Certified Konica Expert 2,500+ Posts
    C224e

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    Re: C224e

    reboot holding down the power button to enter self diagnostic mode.
    see what it says when done.
    We know a thing or two because we've seen a thing or two.
    Also don't ask me for files without a contributor badge.

  3. #3
    Senior Tech 250+ Posts
    C224e

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    Re: C224e

    I've found this in the ALL SOLUTIONS File:

    Fabian's cloud

  4. #4
    Service Manager 2,500+ Posts
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    Re: C224e

    It turned out to be a bad MFP board caused by a power outage - surge

  5. #5
    Service Manager 2,500+ Posts
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    Re: C224e

    Quote Originally Posted by copyman View Post
    It turned out to be a bad MFP board caused by a power outage - surge
    Oh boy, I hope you have a spare.

    Hans
    " Sent from my Intel i286 using MS-DOS 2.0 "

  6. #6
    Senior Tech 250+ Posts
    C224e

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    Re: C224e

    shiii that sucks

  7. #7
    Service Manager 2,500+ Posts
    C224e


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    Re: C224e

    Quote Originally Posted by Hansoon View Post
    Oh boy, I hope you have a spare.

    Hans
    I had a parts machine with a good MFP. I brought it with me just in case. After trying firmware first, then trying firmware reset tool and still not working I swapped out MFP using their SSD. At that point machine kept re-starting so put the parts machine SSD on MFP, started with reset firmware and worked! What is weird is you aren't suppose to swap both MFP & SSD at same time but it worked! This was a new account so didn't know what their meters were but pretty sure it carried over the parts machine meters with the SSD. Bottom line is I was so close to pronouncing the machine dead but it came back to life and working great! Gotta love those "4" series.....

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