Dear Friends
Recently installed KM 364e printer .All are WIN 10 users . this customer some times print A3 but never able to print A3 . The print out is always coming from A4 tray.
I have changed the different drivers but still the same. can anyone help me on this. also I am not able to create ID card Print shortcut in the display.
Check the Document size before you print to see what size it is.Originally Posted by rkamvsjj
First turn on auto paper switching.
- Utility]
- [User Settings]
- [System Settings]
- [Paper Tray Settings]
- [Auto Tray Switch ON/OFF]
When printing originals by specifying a paper tray, select whether to allow auto switching (ATS: auto tray switching) to the paper tray loaded with paper of the same size when the specified tray runs out of paper.
[Restrict] is specified by default.
Then check the document being printed is set to A3.
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As others mentioned you can leave top tray A4 just opened and try to print A3 presuming A3 paper is loaded in second tray/bottom tray. What will happen?
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I don't reply to private messages from end users.
Did you look at the driver tray defaults? =^..^=
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
Thank you all for the reply Yes I did It is looking for A4 only. not A3 where A3 in second tray.
while copying A3 is working .
My settings are like this original size is A4 and output is A3 and selected the A3 tray manually in the driver settings.. but print will come from A4 tray if I pull out the A4 tray it will give message load A4 .
Re: KM 354 E always printing A4 even you selcet A3 tray manaully
Check page set up in the programme the customer is using. Microsoft is bad for this as page set up in Word etc, will override any print driver settings. If it is this, everything related to printing should be set to auto so the print driver selects the size.
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