Results 1 to 7 of 7
  1. #1
    Junior Member
    Join Date
    Sep 2013
    Posts
    6
    Rep Power
    0

    KM 354 E always printing A4 even you selcet A3 tray manaully

    Dear Friends

    Recently installed KM 364e printer .All are WIN 10 users . this customer some times print A3 but never able to print A3 . The print out is always coming from A4 tray.

    I have changed the different drivers but still the same. can anyone help me on this. also I am not able to create ID card Print shortcut in the display.

  2. #2
    IT Manager 10,000+ Posts bsm2's Avatar
    Join Date
    Feb 2008
    Location
    Billy Putin
    Posts
    16,456
    Rep Power
    223

    Re: KM 354 E always printing A4 even you selcet A3 tray manaully

    Quote Originally Posted by rkamvsjj View Post
    Dear Friends

    Recently installed KM 364e printer .All are WIN 10 users . this customer some times print A3 but never able to print A3 . The print out is always coming from A4 tray.

    I have changed the different drivers but still the same. can anyone help me on this. also I am not able to create ID card Print shortcut in the display.
    Check the Document size before you print to see what size it is.

  3. #3
    Service Manager 5,000+ Posts
    KM 354 E  always printing A4 even you selcet A3 tray manaully

    copier tech's Avatar
    Join Date
    Jan 2014
    Location
    London
    Posts
    6,757
    Rep Power
    160

    Re: KM 354 E always printing A4 even you selcet A3 tray manaully

    Quote Originally Posted by rkamvsjj View Post
    Dear Friends

    Recently installed KM 364e printer .All are WIN 10 users . this customer some times print A3 but never able to print A3 . The print out is always coming from A4 tray.

    I have changed the different drivers but still the same. can anyone help me on this. also I am not able to create ID card Print shortcut in the display.
    First turn on auto paper switching.


    • Utility]
      • [User Settings]
        • [System Settings]
          • [Paper Tray Settings]
            • [Auto Tray Switch ON/OFF]


    When printing originals by specifying a paper tray, select whether to allow auto switching (ATS: auto tray switching) to the paper tray loaded with paper of the same size when the specified tray runs out of paper.
    [Restrict] is specified by default.

    Then check the document being printed is set to A3.


    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




  4. #4
    Service Manager 5,000+ Posts tsbservice's Avatar
    Join Date
    May 2007
    Posts
    5,624
    Rep Power
    240

    Re: KM 354 E always printing A4 even you selcet A3 tray manaully

    As others mentioned you can leave top tray A4 just opened and try to print A3 presuming A3 paper is loaded in second tray/bottom tray. What will happen?
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  5. #5
    Master Of The Obvious 10,000+ Posts
    KM 354 E  always printing A4 even you selcet A3 tray manaully

    blackcat4866's Avatar
    Join Date
    Jul 2007
    Location
    Lapeer, Michigan
    Posts
    21,077
    Rep Power
    420

    Re: KM 354 E always printing A4 even you selcet A3 tray manaully

    Did you look at the driver tray defaults? =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  6. #6
    Junior Member
    Join Date
    Sep 2013
    Posts
    6
    Rep Power
    0

    Re: KM 354 E always printing A4 even you selcet A3 tray manaully

    Quote Originally Posted by tsbservice View Post
    As others mentioned you can leave top tray A4 just opened and try to print A3 presuming A3 paper is loaded in second tray/bottom tray. What will happen?

    Thank you all for the reply Yes I did It is looking for A4 only. not A3 where A3 in second tray.
    while copying A3 is working .

    My settings are like this original size is A4 and output is A3 and selected the A3 tray manually in the driver settings.. but print will come from A4 tray if I pull out the A4 tray it will give message load A4 .

  7. #7
    Field Supervisor 500+ Posts
    Join Date
    Jan 2009
    Location
    UK
    Posts
    762
    Rep Power
    43

    Talking Re: KM 354 E always printing A4 even you selcet A3 tray manaully

    Quote Originally Posted by rkamvsjj View Post
    Thank you all for the reply Yes I did It is looking for A4 only. not A3 where A3 in second tray.
    while copying A3 is working .

    My settings are like this original size is A4 and output is A3 and selected the A3 tray manually in the driver settings.. but print will come from A4 tray if I pull out the A4 tray it will give message load A4 .
    Check page set up in the programme the customer is using. Microsoft is bad for this as page set up in Word etc, will override any print driver settings. If it is this, everything related to printing should be set to auto so the print driver selects the size.

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here