Are you forced to use the V4 driver?
In the V3 drivers there is a setting called "carbon copy" that might solve your problem.
Are you forced to use the V4 driver?
In the V3 drivers there is a setting called "carbon copy" that might solve your problem.
I can't say that I am the most knowledgeable person when it comes to the print drivers, but does the V4 driver not have the Carbon Copy option? I only ask as the V5 driver we are using with our in-house C654e machine still lists the Carbon Copy option under the "Cover Mode" tab in the print driver. I've never used that function, so I can't offer any advice about it.
A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager for 3 years.
My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...
What about the V3 driver as suggested by B0265 - sounded lika a good hint to me...It wouldn't be the first feature that got lost with a new driver generation.
What's the problem? Did the customer forget his credentials?
If I were you I'd check out that driver on your notebook and see if it would accomplish all demands - if you're shure it does you can tell the customer this is your suggestion.
If they can't install it -> not your problem any more, you already did a lot of "good will" work they should be thankful ybout.
I think the problem he has is caused by the Microsoft updates to adress the "Print Nightmare" security vulnerability.
KB5005652—Manage new Point and Print default driver installation behavior (CVE-2021-34481)
A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager for 3 years.
My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...
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