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Have an issue where when you print or copy from tray one you get message cleaning in progress and then it will jam 11-01, paper trys to come out, this issue dosnt happean with tray two or bypass, have replaced the following, paper feed unit, registration unit, baseboard which is MFP on the I series, have updated firmware to current levels, not even Konica Minolta has an answer for me, so im hoping someone has seen this issue.
Thankyou
J
That is weird. Tray set to plain paper?
Whatever
attached is what I could find on this jam code. the debur is on the top edge on the cassette where the paper leave the tray
thanks for all the solutions altho i have been down that path already but thankyou for responding everyone
J
Yes paper set to plain, no matter what type or size i always get the message cleaning in progress then jams ugh
What're the counters - total(mono and color) and PM?
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Does it have a booklet finisher by any chance?
cool thanks, any chance to see that video?Originally Posted by Markks
Had this issue myself and it was because the machine was on uneven flooring, the finisher was almost leaning into the machine.
Updated the firmware, checked the bulletins and finally moved the machine a bit so that it was even and not had any more reports.
I had this cleaning message and the jam from tray 1 on a c250i. Always after a Jam "cleaning in progress".
I changed a lot and the solution was the Reverse Section. Sometime the sensor flag stucks.
Take the whole Reverse Section from a other machine to test.
Good luck.
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