c759 CE PASSWORD RESET

[Kenny]

Hi guys,

does anyone have any suggestions on how to reset the CE password for a konica C759?

i have tried going to LMS but there isnt an option for me to reset the CE password.

i have tried to change the HDD and formatted but the usual password doesnt work and no one knows the previous

calling Konica isnt an option

[Synthohol]

will this work?
1. Press and hold the Reset key while powering the MFP ON
2. When the black dot appears in the upper right hand portion of the screen, release the Reset key
3. The device is now in the Trouble Reset screen
4. Select Keypad
5. Enter Stop 00 Stop 01
6. If applicable input CE password 9272 4 times (Default) try twice, try 12345678.

[Kenny]

will this work?
1. Press and hold the Reset key while powering the MFP ON
2. When the black dot appears in the upper right hand portion of the screen, release the Reset key
3. The device is now in the Trouble Reset screen
4. Select Keypad
5. Enter Stop 00 Stop 01
6. If applicable input CE password 9272 4 times (Default) try twice, try 12345678.

unfortunately it hasnt, its driving me crazy haha

does anyone else have access to LMS that can change CE passwords? i can provide the information

[emujo2]

Are you a dealer or direct? If so SSD will help you reset the CE password. I know of no other way to bypass this security feature. E

[Kenny]

Are you a dealer or direct? If so SSD will help you reset the CE password. I know of no other way to bypass this security feature. E

Managed to get a reset code guys from Konica, didn’t think they would of sent one.

thanks again guys

[techsxge]

Managed to get a reset code guys from Konica, didn’t think they would of sent one.

thanks again guys

Do you get them from the KM Support People or over the LMS Website?

[Kenny]

Do you get them from the KM Support People or over the LMS Website?

KM Support people

[Tonerkiller]

will this work?
1. Press and hold the Reset key while powering the MFP ON
2. When the black dot appears in the upper right hand portion of the screen, release the Reset key
3. The device is now in the Trouble Reset screen
4. Select Keypad
5. Enter Stop 00 Stop 01
6. If applicable input CE password 9272 4 times (Default) try twice, try 12345678.

I am tryin to delete the customer data from a C759, is this what i need to get into service mode? what do I do from there.

[Elmo]

you don't need to be in service
You can erase all data from administrator
admin-security-data management or something like that you can select number of passes and even print a report

[otphas]

Did you tried 5624+ last 4 digits from the sernum?