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  1. #1
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    Unhappy Bizhub 4422 Pulling Multiple pages while printing

    Good morning,

    I have an issue with a Bizhub 4422 (Konica) that, when using recycled paper, pulls additional pages through the paper path. It works fine with regular paper. I would say just have the client use regular paper rather than recycled, but they have a contract (county government account) to buy recycled paper for use in all their machines. I have replaced the separation roller, checked the tray (tried new one), changed media and tray settings to reflect the use of recycled paper (as well as adjusted different weight and texture options) and it did not resolve the issue. This machine has such a small paper path. Ihe drive assembly is driving, and the pick roller clutch is picking. Those are the only things I have not replaced yet (although Konica has advised me to replace the drive and then the clutch). I do not believe it to be a logic issue (boards), but a mechanical one. Have any of you run into this before, or have any suggestions aside from what I am already doing and have tried? Thanks in advance!

    Josh
    Symquest Group (A Konica Minolta Co.)
    Field Service Technician

  2. #2
    Field Supervisor 500+ Posts
    Bizhub 4422 Pulling Multiple pages while printing

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    Re: Bizhub 4422 Pulling Multiple pages while printing

    Set the proper media in print driver...
    There are differences between normal paper and Recycled Paper. Also might need to tell the machine directly that it is using recycled paper instead of the usual one

  3. #3
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    Re: Bizhub 4422 Pulling Multiple pages while printing

    Quote Originally Posted by techsxge View Post
    Set the proper media in print driver...
    There are differences between normal paper and Recycled Paper. Also might need to tell the machine directly that it is using recycled paper instead of the usual one
    It happens also when scanning a document and printing multiple pages

  4. #4
    Field Supervisor 500+ Posts
    Bizhub 4422 Pulling Multiple pages while printing

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    Re: Bizhub 4422 Pulling Multiple pages while printing

    Quote Originally Posted by jwhitesymquest View Post
    It happens also when scanning a document and printing multiple pages
    Second Part of my answer still applies.

  5. #5
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    Re: Bizhub 4422 Pulling Multiple pages while printing

    Quote Originally Posted by techsxge View Post
    Second Part of my answer still applies.
    I did that already, as well as different weights and textures for the paper to no avail.

  6. #6
    Master Of The Obvious 10,000+ Posts
    Bizhub 4422 Pulling Multiple pages while printing

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    Re: Bizhub 4422 Pulling Multiple pages while printing

    Is there a mechanical page separation adjustment in the tray/DF?

    Something like this:

    DF Separation.jpgTray Separation.jpg

    =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  7. #7
    RTFM!! 5,000+ Posts allan's Avatar
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    Re: Bizhub 4422 Pulling Multiple pages while printing

    Its a brother machine engine. They are normal solid. You are struggling with specification limitation. Good luck.
    Wrong I am its a Lexmark. Shame on me. I have got nothing.
    Whatever

  8. #8
    Service Manager 2,500+ Posts
    Bizhub 4422 Pulling Multiple pages while printing

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    Re: Bizhub 4422 Pulling Multiple pages while printing

    Quote Originally Posted by blackcat4866 View Post
    Is there a mechanical page separation adjustment in the tray/DF?

    Something like this:

    DF Separation.jpgTray Separation.jpg

    =^..^=
    And I always wondered why that cute white ring sits over there.....
    Thanks Cat!

    Hans
    " Sent from my Intel 80286 using MS-DOS 2.0 "

  9. #9
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    Re: Bizhub 4422 Pulling Multiple pages while printing

    [QUOTE=blackcat4866;2250923]Is there a mechanical page separation adjustment in the tray/DF?

    Something like this:

    DF Separation.jpgTray Separation.jpg

    This particular machine does not have a separation roller or sep pad. Only in the bypass tray. But not where it feeds out of tray 1

  10. #10
    Trusted Tech 50+ Posts
    Bizhub 4422 Pulling Multiple pages while printing


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    Re: Bizhub 4422 Pulling Multiple pages while printing

    Quote Originally Posted by Hansoon View Post
    And I always wondered why that cute white ring sits over there.....
    Thanks Cat!

    Hans
    Now i know too, haha

    but what exactly does it solve? thin paper? taking two paper at once?

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