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  1. #11
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: C224e scan to mail using Gmail doesn't work anymore - firmware ?

    Quote Originally Posted by jalaoly View Post
    Hi all,

    I join canon bt for this pb,i tryed to konica mfp and that work
    Don't be too excited about your new findings, besides what the hell you are taking about.
    It's already known, already solved, peace
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  2. #12
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    C224e scan to mail using Gmail doesn't work anymore - firmware ?

    Jadel Labradoodle251's Avatar
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    Re: C224e scan to mail using Gmail doesn't work anymore - firmware ?

    Quote Originally Posted by mpkhs View Post
    Combining the firmware update, Gmail with 2FA and app password, using STMP over SSL, I was able to get scan to mail working over Gmail. Thanks all !
    It works for you?, I have everything set and it today got updated to become the "E" model, version 3 installed, still it states "server connection error".

  3. #13
    Senior Tech 250+ Posts
    C224e scan to mail using Gmail doesn't work anymore - firmware ?

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    Re: C224e scan to mail using Gmail doesn't work anymore - firmware ?

    Quote Originally Posted by Jadel Labradoodle251 View Post
    It works for you?, I have everything set and it today got updated to become the "E" model, version 3 installed, still it states "server connection error".
    Newest Function Version is V7 and you need firmware GDS or GDR for it to work.

  4. #14
    Certified Konica Expert 2,500+ Posts
    C224e scan to mail using Gmail doesn't work anymore - firmware ?

    Synthohol's Avatar
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    Re: C224e scan to mail using Gmail doesn't work anymore - firmware ?

    Problem
    MFP fails to send E-mail if Microsoft® Office 365 (Outlook) server or Gmail™ server is used as SMTP server.

    EXAMPLES of SETTINGS

    • Office 365™ (Outlook)

    SMTP server: smtp.office365.com
    SMTP port: 587 (TLS) or port 25
    TLS: TLS/Start TLS

    • Gmail™

    SMTP server: smtp.gmail.com
    SMTP port: 465 (SSL) or 587 (TLS)
    SSL/TLS: SMTP over SSL or Start TLS


    Solution
    CAUSE: Gmail™ server and Office 365™ server changed SSL certificate from SHA-1 to SHA-2. The MFP's do not support SHA-2 certificates and, therefore, fail to send E-mail if using the server as SMTP server. Even if using another SMTP server which has SHA-2 certificates for SSL, the MFP fails to send E-mail.

    SOLUTION: Version up firmware has SHA-2 certificate support and can send E-mail even if using Gmail™ server or Office 365™ server as an SMTP server.

    Version up firmware
    GAx - A9/E4/G9/J6/K0/K1/K2/K5/K6/K7
    GBx - A9/E4/G9/J6/K0/K1/K2/K5/K6/K7/K8 (for Web Browser)
    Gxx - 83 (for LK-114)

    Technical Notes
    When using MIF version up firmware, please be aware of the following.
    • Update procedure of this firmware is different from the procedure of standard firmware.
    • Printer driver, voice data, movie data and so on should also be updated.
    • Please be sure to read release notes for MIF version up firmware when using the firmware.




    Related Products:bizhub C224,bizhub C284,bizhub C364,bizhub C454,bizhub C554,MFX-C2280,MFX-C2880,MFX-C3680

    Related Options:
    Problem
    Scan to Email failure using Gmail. "Server connect error" message.

    Solution
    CAUSE: Firmware requires updating.

    SOLUTION: Install firmware version GB0-K8 or newer.


    Technical Notes
    The latest version of firmware, system software or drivers is available via One Stop Product Support.
    Attached Files Attached Files
    We know a thing or two because we've seen a thing or two.
    Also don't ask me for files without a contributor badge.

  5. #15
    Senior Tech 250+ Posts
    C224e scan to mail using Gmail doesn't work anymore - firmware ?

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    Re: C224e scan to mail using Gmail doesn't work anymore - firmware ?

    Quote Originally Posted by Synthohol View Post
    Problem
    MFP fails to send E-mail if Microsoft® Office 365 (Outlook) server or Gmail™ server is used as SMTP server.

    EXAMPLES of SETTINGS

    • Office 365™ (Outlook)

    SMTP server: smtp.office365.com
    SMTP port: 587 (TLS) or port 25
    TLS: TLS/Start TLS

    • Gmail™

    SMTP server: smtp.gmail.com
    SMTP port: 465 (SSL) or 587 (TLS)
    SSL/TLS: SMTP over SSL or Start TLS


    Solution
    CAUSE: Gmail™ server and Office 365™ server changed SSL certificate from SHA-1 to SHA-2. The MFP's do not support SHA-2 certificates and, therefore, fail to send E-mail if using the server as SMTP server. Even if using another SMTP server which has SHA-2 certificates for SSL, the MFP fails to send E-mail.

    SOLUTION: Version up firmware has SHA-2 certificate support and can send E-mail even if using Gmail™ server or Office 365™ server as an SMTP server.

    Version up firmware
    GAx - A9/E4/G9/J6/K0/K1/K2/K5/K6/K7
    GBx - A9/E4/G9/J6/K0/K1/K2/K5/K6/K7/K8 (for Web Browser)
    Gxx - 83 (for LK-114)

    Technical Notes
    When using MIF version up firmware, please be aware of the following.
    • Update procedure of this firmware is different from the procedure of standard firmware.
    • Printer driver, voice data, movie data and so on should also be updated.
    • Please be sure to read release notes for MIF version up firmware when using the firmware.




    Related Products:bizhub C224,bizhub C284,bizhub C364,bizhub C454,bizhub C554,MFX-C2280,MFX-C2880,MFX-C3680

    Related Options:
    Problem
    Scan to Email failure using Gmail. "Server connect error" message.

    Solution
    CAUSE: Firmware requires updating.

    SOLUTION: Install firmware version GB0-K8 or newer.


    Technical Notes
    The latest version of firmware, system software or drivers is available via One Stop Product Support.
    This was because of a different Issue. You need newest firmware because of app password and such don't you? 2FA Stuff wasnt around when this firmware was released afaik

  6. #16
    Certified Konica Expert 2,500+ Posts
    C224e scan to mail using Gmail doesn't work anymore - firmware ?

    Synthohol's Avatar
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    Re: C224e scan to mail using Gmail doesn't work anymore - firmware ?

    the non e series requires the version up and bit switches, this thread is for the e series which merely requires fairly recent firmware and 2fa and app password with no "special" firmware.
    We know a thing or two because we've seen a thing or two.
    Also don't ask me for files without a contributor badge.

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