Problem
MFP fails to send E-mail if Microsoft® Office 365 (Outlook) server or Gmail™ server is used as SMTP server.
EXAMPLES of SETTINGS
SMTP server: smtp.office365.com
SMTP port: 587 (TLS) or port 25
TLS: TLS/Start TLS
SMTP server: smtp.gmail.com
SMTP port: 465 (SSL) or 587 (TLS)
SSL/TLS: SMTP over SSL or Start TLS
Solution
CAUSE: Gmail™ server and Office 365™ server changed SSL certificate from SHA-1 to SHA-2. The MFP's do not support SHA-2 certificates and, therefore, fail to send E-mail if using the server as SMTP server. Even if using another SMTP server which has SHA-2 certificates for SSL, the MFP fails to send E-mail.
SOLUTION: Version up firmware has SHA-2 certificate support and can send E-mail even if using Gmail™ server or Office 365™ server as an SMTP server.
Version up firmware
GAx - A9/E4/G9/J6/K0/K1/K2/K5/K6/K7
GBx - A9/E4/G9/J6/K0/K1/K2/K5/K6/K7/K8 (for Web Browser)
Gxx - 83 (for LK-114)
Technical Notes
When using MIF version up firmware, please be aware of the following.
- Update procedure of this firmware is different from the procedure of standard firmware.
- Printer driver, voice data, movie data and so on should also be updated.
- Please be sure to read release notes for MIF version up firmware when using the firmware.
Related Products:
bizhub C224,bizhub C284,bizhub C364,bizhub C454,bizhub C554,MFX-C2280,MFX-C2880,MFX-C3680
Related Options:
Problem
Scan to Email failure using Gmail. "Server connect error" message.
Solution
CAUSE: Firmware requires updating.
SOLUTION: Install firmware version GB0-K8 or newer.
Technical Notes
The latest version of firmware, system software or drivers is available via One Stop Product Support.
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