So, Recently we have been getting errors on our c750i that jobs are being deleted due to errors.
When I look at the logs a successful print shows the scenarionID with the print job, the code which matches the user box id, and the external server name for authentication.
a failure shows the scenarioID as 0 , no user code, and no authentication parameters. This has been difficult to troubleshoot as the same user will randomly work, then hours alter it breaks, then starts working again. Have changed the domain controllers that authentication happens at and we still have the issue. windows updates were not applied when the issue started so I am ruling that out.
hoping someone has some info on this..
sample
success:
[COLOR=#999999 !important]Message[/COLOR] : 609 - [meta sequenceId="3462"] JobInf : LogTyp="Job", No= 17012 , EntTim=2022-11-22T11:31:52, FinTim=2022-11-22T11:31:53, Nam="user", Typ="Print", RelJobNo=4294967295, SubScenarioID= 17012 , Code="User3", Nam="user", NetTyp="IntraNetwork", ExtSrvName="DomainDC", TrcCode=Non, IF="PrinterReception", Res="OK", EventTyp="Info"
failure:
609 - [meta sequenceId="3419"] JobInf : LogTyp="Job", No=17006 , EntTim=2022-11-22T11:20:02, FinTim=2022-11-22T11:20:02, Nam="test", Typ="Print", RelJobNo=4294967295, SubScenarioID=0, Code="UserNon", Nam="test", NetTyp="IntraNetwork", TrcCode=Non, IF="PrinterReception", Res="LogInError", EventTyp="Error"
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